Application Support Analyst, Group Functions Technology

The opportunity

Reporting to our Director of Platform Technology; you will be a part of the technical support team supporting Financial Applications; including enterprise-wide critical cash management and treasury solutions/banking interfaces. 

Position Responsibilities:

• Data governance, ongoing operational support (including monitoring, setup, and end user support); application development; supporting global financial process change initiative and leading change throughout the business units; implementing changes and upgrades to all systems supported by Group Finance and Treasury; maintaining a controlled, reliable, accessible, and stable financial reporting environment.

• Provide application /system support for Finance & Treasury applications.

• Support of Vulnerability Management program.

• Provide global end user application support, assess and document security patches, update server and application inventory, update and consolidate documentation and provide general platform support through change requests and Incident process.

• This role supports a high availability team which involves on-call/after-hours support as well as weekend as required.

Required Qualifications:

• 5 years+ of experience supporting Financial applications on Windows server and desktop platform.  

• Strong knowledge of Windows server and desktop OS, Windows 2019,Windows 2022 and Windows 11 desktop OS)

• Solid grasp of Office 365 application suite, Microsoft Azure cloud technologies, Power BI.

• Experience working with UNIX based operating systems such as Linux Red Hat, AIX.

• Exposure to middleware applications such as WebLogic, WebSphere, JBoss, Tomcat, IIS.

• Basic understanding of TCP/IP networking, secure file transmission protocols such as SFTP,  FTPs, and PGP Encryption.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are

more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.