The Role
The Platform Support Manager oversees operational excellence in a global SaaS environment, managing technical teams, improving processes, and ensuring service stability.
Summary Generated by Built In
Job Description
The Platform Engineering team is responsible for devising, implementing, and improving the processes (and associated platforms) that help engineers succeed in making Saviynt the best Identity Security Platform possible. The cloud native platform (CNP) team is responsible for improving and accelerating all aspects of internal software development for Saviynt’s portfolio of products - including new hire onboarding, developer/test infrastructure, CICD tooling and Saviynt's production reliability.
As an Engineering manager, you will ensure that help engineers do their best work and help us scale our business growth, act as an advocate of engineering practices and initiatives that keep code-quality and team velocity high
What You’ll Do
1. The Infrastructure team manages our cloud architecture and platform tooling, maintaining Infrastructure-as-Code standards, automating pipelines, and designing secure, observable, and future-proof systems
2. Collaborate closely with Engineering Excellence, Quality Engineering, InfoSec, Product, and Design to synthesize requirements and prioritize impactful investments.
3. You’ll define and execute the technical and organizational strategy for Saviynt’s internal platform, balancing scale, simplicity, and developer empowerment
4. You’ll help shape core platform capabilities, reduce complexity for product teams, and invest in growing a strong, inclusive team culture
5. Define and execute a cohesive strategy for Saviynt’s multi-cluster, cross-region compute and infrastructure platforms that prioritizes simplicity, performance, security, and scale
6. Partner with engineering and product leaders to deeply understand developer needs and drive platform improvements that boost development velocity
7. Shape platform abstractions that streamline compute scaling, infrastructure provisioning, and network management for engineering teams
8. Contribute to the evolution of our Cloud Platform vision by applying first-principles thinking to complex technical and organizational challenges
9. Invest in your team’s growth through mentorship, clear expectations, and opportunities for technical and leadership development
Skills
5+ years of engineering leadership experience, including managing managers or overseeing multiple technical domains
9+ years of hands-on experience building and operating distributed systems or infrastructure in a cloud-native environment
Proven ability to lead multiple technical domains (e.g., compute, networking, automation) under a unified platform strategy
Strong leadership skills with the ability to collaborate and build relationships across organizations, bridge gaps between teams, and successfully influence without authority
Strong technical judgment with the ability to define clear charters and structure teams for speed, clarity, and cross-functional alignment
Demonstrated success in hiring, mentoring, and retaining top engineering talent while fostering an inclusive and high-performing culture
Preferred Qualifications
Deep expertise in Kubernetes, cloud networking, service meshes (e.g., Istio or Linkerd), and Infrastructure-as-Code tools like CDK or Terraform
Experience working for a startup
Experience architecting AWS-native solutions, including VPC design, IAM, and multi-account strategies
History of delivering platform capabilities that measurably improved developer experience and operational efficiency.
Strong background in infrastructure automation, observability, and platform reliability best practices.
Experience building internal developer platforms, libraries, or CI/CD pipelines that abstract cloud complexity (e.g., via Backstage).
Experience managing cloud vendor spend, cost attribution, and optimization across a large organization.
Outcomes
In 2 months you’ll have fully ramped on overall Cloud Engineering including developer experience at Saviynt
In 3 months you’ll have taken complete ownership of executing Platform Engineering processes
In 6 months you’ll have started to identify areas for process improvement across the Engineering team
In 12 months there is a significant improvement
Top Skills
AWS
Azure
GCP
Kubernetes
MySQL
Opensearch
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The Company
What We Do
Saviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access to secure the entire business ecosystem and provide a frictionless user experience.
