Essential Duties & Responsibilities
- Lead the progression of IntelyCare software platform concerns, whether they are bugs, enhancements, or user experience issues, from initial report to validation in production
- Monitor all work through development, QA, and deployment, followed by validation of the results in production
- Collaborate with business leaders, developers, and QA engineers to troubleshoot and scope issues
- Develop basic SQL queries to diagnose issues and run various tasks
- Createand run maintenance APIs to address ongoing concerns
- Use your creative skills to assess the impact of any issue and which customers are affected by it. This will require database queries and various analytics that you figure out
- Act as the owner of the issue and will diagnose it and figure out its scope and impact
- Keep an active working knowledge of past and current issues – and be alert for potential future issues within the platform – and make sure other teams in the company are kept informed
- Keep business and management apprised of status and any roadblocks
Qualifications
- A bachelor’s degree in Information Technology, Computer Science, or Data Science or equivalent professional experience
- A growth mindset - you can overcome any challenge with effort and practice
- A basic working knowledge of databases and SQL queries
- Software coding experience, so that you can examine code in a variety of languages (Java, python, PHP) and have a reasonable understanding of what is going on
- Good written and verbal communications skills
- Familiarity with Software Development Life Cycle
- Experience with Excel
- Familiarity with popular software tools, such as Outlook, Microsoft Teams, Zoom, Confluence, Zendesk, Jira
- Familiarity with platforms such as iOS, Android, and AWS
- Some understanding of the Agile methodology
Physical Demands for Office Based Positions
- constantly reach to use computers, monitors, and other office equipment
- constantly need to view objects at close and distant ranges
- constantly communicate with others verbally and in writing
- frequently required to sit or stand
- This position functions in an office and technical environment and requires fine manipulation and simple grasping to utilize the computer and other standard office equipment.
- Required occasional lifting and transporting of items weighing up to 25 lbs.
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What We Do
We are the leading healthcare workforce management platform. Our AI-based float pool management and per-diem matching technology enable healthcare facilities to staff with confidence, while our app gives nursing professionals the scheduling flexibility they deserve. In creating a better working environment for all healthcare professionals, we are helping to end the nurse staffing crisis and ensure that patients receive optimal care.
Why Work With Us
Caring is at the heart of what we do. The innovations we pursue are rooted in the goal of improving people's lives, and that carries over to how we treat each other professionally, and personally.
We carry forward care in all that we do. We take big swings. We are driven by wonder. And most of all, we believe that together we thrive!
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