Platform Success Representative with English

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Sofia, Sofia-grad
Cloud • Information Technology • Consulting
The Role

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

About us

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com. 
 

As a Platform Success Representative, you will be: 

• Achieving sales targets by proactively managing a group of platform trading customers. 

Identifying, onboarding, and reactivating new and dormant online partners. 

• Training and educating partners to promote a self-serve approach on the platform. 

• Collaborating with internal teams to maximize sales opportunities through the platform. 

• Handling inbound queries and providing solutions within the defined SLA. 

• Focusing on customer base growth, platform utilization, and revenue targets. 

• Resolving day-to-day platform issues and driving insights during customer interactions. 

• Promoting Ingram Micro campaigns and increasing platform engagement. 

• Driving self-serve quoting and quote-to-order conversions. 

Monitoring customer trends and collaborating on resolving challenges. 

 

About you 

 

You are: 

• Pro-active! 

• Customer oriented  

• Thinking outside the box to drive positive improvement 

 

But you also have:  

Knowledge of professional, effective telephone techniques and customer care 

Strong negotiation and influencing skills 

• Good knowledge of IT products 

Excellent communication skills: written and verbal required. 

Ability to meet deadlines 

Team player approach  
Fluent English 
 
 

 About our offer  
 

Why join? Well, firstly, because we are amazing. But if this is not enough, we also offer: 
 
Competitive salary & Bonus system 
Additional health insurance 
• Food vouchers & Transport Allowance 
Well-being Program & Multisport card 
Referral and baby bonus 
Paid holiday days increasing in time 
Chance to practice foreign language skills and attend different trainings 
Various opportunities for career development and growth within the company 
Free access to LinkedIn Learning Platform 
Hybrid type of work 
Modern office space with free coffee and hot beverages 
Recognition awards 
 
We do not finish with the good news, because we have: 
 
Impressive parties 
Lots of social events 
Company discounts 
• A unique open-minded culture 
Fresh, lively and friendly work environment 
Trending TikTok and Instagram accounts 
Inspiring leaders 

We promise our recruitment process is not scary. It is even fully remote. Apply now! 

#IngramMicroBulgaria

#LI-Hybrid | #LI-DI1

The Company
HQ: Irvine, CA
27,182 Employees
On-site Workplace
Year Founded: 1979

What We Do

Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.

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