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Job Description:
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.
Role Summary
Global Platform Success Consultant (Customer/Reseller Facing)
Position Summary: Global Xvantage Platform Success Consultants (PSCs) work with PSMs and business leaders to transform the organization, our customers, and our vendors. PSCs are the face of our platform, ensuring that our partners/vendors realize the differentiated experience and drive overall business transformation.
The main focus of the role is to identify key partner/vendor opportunity areas to leverage our platform and drive transformational adoption. PSCs leverage reporting, relationships, and strategic focuses to create and execute strategies that elevate the customer/vendor experience.
Responsibilities:
• Serve as the expert on our platform offerings including X4C, X4A and X4V, their functionality, and their application to our business, customers, and vendor partners.
• Build relationships with assigned Country leaders, associates, and customer base.
• Develop and execute proactive strategies to accelerate the adoption and growth of key platform functionalities and programs.
• Optimize internal and external use of platforms and enable onboarding and engagement of new customers and vendor partners.
• Contribute to a programmatic approach ensuring technology adoption outside the assigned customer base.
• Set goals in partnership with Country leadership and take actions to achieve results.
• Collaborate and liaise with other global teams.
• Serve as the Voice of the Customer by continuously soliciting and presenting technology feedback.
• Identify key partner/vendor opportunity areas to leverage the Xvantage platform and drive transformational adoption.
• Leverage reporting, relationships, and strategic focuses to create and execute strategies.
• Elevate the customer/vendor experience through platform adoption.
• Set and achieve KPIs based on partner/vendor adoptions of the platform leading to overall growth.
• Build and maintain strong relationships with customers and vendors.
• Collaborate with internal teams to ensure alignment and successful execution of strategies.
• Provide feedback to improve platform features and functionalities.
• Ability to travel a small percentage.
Top Skills
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
