Platform Specialist (Cisco)

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Ensures all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met. 
• Provides support to the team of Networking & Security sales (inside/outside) representatives. 
• Works with sales management, sales reps and customer service to process customer orders and/or change orders. 
• Verifies and reviews the accuracy of orders. 
• Responsible for monitoring overall account activity for assigned group. 
• Tracks data and creates reports regarding market conditions, sales results, team earnings, etc. 
• May be responsible for lead and order management activities for specified area of sales group (separated by account size or geographic territory). 
• Takes orders on self qualified leads when appropriate. 
• Prepares product/license quotes as needed for pre-sales customers.  

What you bring to the role:

• Established and productive individual contributor. 
• Familiarity with computer operations, with a solid grasp of Microsoft applications, specifically Excel and Outlook
• Experience in customer service with strong communication skills, especially written
• Strong aptitude for numbers and mathematics
• Ability to work in a high-energy environment
• Processing sales experience (i.e. quoting and ordering, managing sales, ability to utilize CRM)
• Preferred distribution experience
• Works under moderate supervision. 
• Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures. 
• Normally follows established procedures on routine work, requires instructions only on new assignments.
• High School Diploma or equivalent, 2 year degree preferred.  3 years of customer service experience or 2 years processing sales experience. 
• Applies acquired job skills and company policies and procedures to complete assigned tasks.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.