Job Duties: Vice President, Analytics & Reporting with Goldman Sachs Bank USA in Richardson, Texas. Participate in the complaints feedback loop process by sharing/collecting insights across stakeholders from product, advocacy and second line. Lead development of critical data infrastructure to support complaints reporting and analytics, by collaborating with product, operations and data engineering teams. Lead design, development and publishing of reporting dashboards (with drilldown) to support complaints workstream. Independently lead forums on complaints insights (such as marketing complaints forum), by working with stakeholders and creating presentation materials. Present the findings to senior leadership. Conduct deep dive analysis on complaints trends, insights and root causes by collating complaints data with customer profile data and product behavior data. Present insights and recommendations to senior leadership. Utilize advanced analytical techniques such as Text based analysis (Natural Language Processing) to analyze customer complaint narratives and generate critical insights. Provide ongoing support to build and monitor controls ecosystem for complaints. Generate executive level complaints reporting on a regular basis. Support governance and audit responses around complaints management.
Job Requirements: Bachelor’s degree (U.S. or foreign equivalent) in Business Analytics, Business Administration, Management Information Systems, or a related field and five (5) year of experience in the job offered or in a related role. Prior experience must include four (4) years with each of the following: experience in consumer finance products; utilizing SQL to perform data extract and data manipulation operations; using Tableau, Business Objects or other equivalent Business Intelligence tools to design, develop and publish reporting dashboards by collating data from multiple data sources; creating and publishing executive presentations; building hypothesis, utilizing business judgement, conducting root cause analysis and generating insights by analyzing data using SQL and MS-EXCEL; utilizing data merging, data summary techniques including lookups and pivots in MS-EXCEL. Building charts and graphs from data; utilizing advanced statistical packages in R, Python, SAS or other equivalent tools to create analytical and statistical insights; and managing projects across different stakeholders and utilizing project management tools such as JIRA or MS PROJECT. Prior experience must include one (1) year with each of the following: providing support for audits and exams by preparing and presenting responses; and building and managing preventive and detective controls.
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Skills Required
- Bachelor's degree in Business Analytics, Business Administration, Management Information Systems, or related field (U.S. or foreign equivalent)
- Minimum five (5) years of experience in the job offered or a related role
- Four (4) years experience in consumer finance products
- Four (4) years using SQL to perform data extract and data manipulation operations
- Four (4) years using Tableau, Business Objects, or equivalent BI tools to design, develop and publish dashboards from multiple data sources
- Four (4) years creating and publishing executive presentations
- Four (4) years building hypotheses, conducting root cause analysis, and generating insights using business judgment, SQL and MS-EXCEL
- Four (4) years using MS-EXCEL techniques including data merging, lookups, pivots, charts and graphs
- Four (4) years using advanced statistical packages (R, Python, SAS or equivalent) to produce analytical and statistical insights
- Four (4) years managing projects across stakeholders and using project management tools such as JIRA or MS Project
- One (1) year providing support for audits and exams by preparing and presenting responses
- One (1) year building and managing preventive and detective controls
- Experience applying text-based analysis / Natural Language Processing to customer complaint narratives
Goldman Sachs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Goldman Sachs and has not been reviewed or approved by Goldman Sachs.
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Healthcare Strength — Coverage includes medical, dental, vision, disability, life and accident insurance, with multiple plan options and most premiums subsidized; coverage often starts on day one. Wellness resources, on-site health centers in some locations, and EAP access reinforce the depth of health support.
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Parental & Family Support — Family care includes on-site childcare in some offices, expectant parent resources, and transitional programs for returning parents. Feedback suggests parental leave is very generous, with reports of around 20 weeks paid leave and stipends for adoption, surrogacy, and fertility-related services.
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Retirement Support — The firm provides a 401(k) plan with employer matching contributions and broad financial education to help employees plan for retirement. Resources also support saving for education and preparing for unexpected events.
Goldman Sachs Insights
What We Do
At Goldman Sachs, we believe progress is everyone’s business. That’s why we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, Goldman Sachs is a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices in all major financial centers around the world. More about our company can be found at www.goldmansachs.com
