Platform Software Engineer III

Job Description
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III at JPMorganChase within the Consumer and Community Banking, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting, thinking beyond routine approaches to build solutions or break down technical problems.
• Creates secure, high-quality production code and maintains algorithms that run synchronously with appropriate systems.
• Produces architecture and design artifacts for complex applications, ensuring design constraints are met by software code development.
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets to drive continuous improvement of software applications and systems.
• Proactively identifies hidden problems and patterns in data, using insights to improve coding hygiene and system architecture.
• Contributes to software engineering communities of practice and events that explore new and emerging technologies.
• Adds to a team culture of diversity, opportunity, inclusion, and respect.
• Designs, builds, and maintains a scalable, reliable GraphQL platform with strong performance and high availability.
• Develops observability and alerting solutions to monitor platform health and proactively resolve issues.
• Automates CI/CD pipelines and standardizes infrastructure processes to streamline developer workflows and reduce manual effort.
• Creates intuitive self-service features for developers to access, manage, and integrate platform services.

Required qualifications, capabilities, and skills

• 3+ years of professional experience in software engineering, with a focus on building platforms.
• Skilled in scripting and automation using Bash, Groovy, or similar languages.
• Hands-on experience using Terraform for infrastructure management.
• Practical knowledge of containerization and orchestration technologies, including Docker and Kubernetes.
• Understanding of RESTful and GraphQL service concepts.
• Familiarity with CI/CD tools.
• Familiarity with version control systems (Git or Bitbucket) and experience with at least one modern monitoring tool such as Splunk, DataDog, Dynatrace, or CloudWatch.
• Familiarity with OAuth 2.0 and secure authentication and authorization practices.
• Strong attention to detail in documenting processes, developing runbooks, and illustrating architectures for team use.
• Excellent communication, analytical, and problem-solving skills.

Preferred qualifications, capabilities, and skills

• Experience building and maintaining GraphQL platforms.
• Experience working with cloud environments (AWS preferred).
• Familiarity with AWS deployments (EKS, ECS Fargate), IAM Roles, and Security Groups.
• Knowledge of AWS services such as S3, RDS Aurora Postgres, MSK, VPC, CloudWatch, X-Ray, ElastiCache-Redis, and KMS.
• Familiarity in at least one programming language, preferably Java or Rust.
• Experience setting up observability solutions (metrics, logging, alerting) and automating CI/CD pipelines for platform components using Jenkins and Spinnaker.
• Experience or interest in GraphQL Federation, entities, schema governance, architecture, and developer tooling.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.