About InvoiceCloud:
InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers across the utility, government, and insurance industries, InvoiceCloud’s secure and innovative SaaS platform enhances the customer experience, driving higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com.
Position Overview
The Platform Reliability Engineer will provide the team’s ongoing architectural evolution, development, and maintenance of the core platform focusing on payer & biller facing product solutions. This is an ideal opportunity for someone who is passionate about building delightful customer experience products in a highly scalable, reliable, and secure manner, leveraging agile principles and values, test driven development and continuous integration and deployment. We are looking for a strong business and technical problem solver, with a deep understanding of Platform Engineering principles, cloud-native technologies, and scalable enterprise architecture.
What You’ll Do
- Collaboration: Work closely with development, QA, and product teams to ensure seamless integration and operation of new features and technologies.
- Assist with operations activities to provision, maintain, and support existing platform.
- Performance Analysis: Help analyze and optimize platform performance, identifying and implementing improvements to enhance speed, efficiency, and reliability.
- Assist Incident post-mortems to drive continuous improvement into platform and software systems and processes.
- Learning and Development: Continuously improve technical skills and knowledge through training, mentorship, and hands-on experience.
- Contribute PCI, PADSS, SOC Type2, SOX audit initiatives
- Execute against organizational KPIs.
- Automation Assistance: Help develop and maintain automation scripts and tools to improve platform operations and reduce manual intervention.
- Identify and recommend opportunities for continuously improving software engineering practices and productivity of teams for reliability and resiliency.
- Assist in completing department wide quarterly and annual goals and initiatives.
- Assist in surfacing forward-thinking cutting-edge tools and services that will improve efficiency and productivity within agile team development
Who We Seek
- 2+ years of Software Engineering experience in enterprise SaaS software development or operations, preferably within financial services or FinTech (banking, lending, payments)
- Deep knowledge of Cloud services (PaaS/IaaS) – specifically Azure and ability expand into other clouds offerings.
- Ability to manage and continuously optimize cloud utilization
- Ability to build and follow devops practices – Specifically IaC and Security.
- Ability to implement system observability (apps/infrastructure)
- Experience in one or more of (Kubernetes, Teraform, Kong/NGIX, Redis, AzureDB)
- Programming experience in IaC automation tools and languages – (Terraform, Ansible, powershell preferred).
- Strong understanding of SRE concepts and culture, with a focus on leveraging software engineering tools, methodologies, and concepts
- In-depth understanding of automation and CI/CD processes
- Ability to engage and influence product leaders, lead systems architects, and engineering managers who are either associated with the function or affected by its outcome.
- Technical experience in observability and traceability patterns and working with distributed architectures.
- Strong communication skills and ability to articulate complex material to a diverse audience.
- Experience working in highly regulated, security-focused environments (familiar with setting up controls and processes around HIPAA, PCI, SOC 2 or similar frameworks)
InvoiceCloud is an Equal Opportunity Employer.
InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].
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To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.
Top Skills
What We Do
InvoiceCloud provides a complete, simple, and secure electronic bill presentment and payment solution. Our SaaS platform provides flexible and always-up-to-date online payment solutions that can be configured to meet the unique needs of your organization. And our simple-to-use interface engages customers throughout the payment process to deliver your highest ever e-payment adoption rates.
