Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.
About the Role:
We are hiring a Platform Product Manager to own and evolve our Identity and Access Management (IAM) capabilities as our product and customer base continue to grow. This role will begin with a deep focus on IAM, particularly permissions, access control, and enterprise administration, working to enhance our offerings and strengthen the security posture of both our platform and our customers’ environments. This role is about building the control plane for an enterprise AI system.
If you enjoy building foundational system capabilities, setting their long-term direction, and taking true ownership of how they evolve at scale, this role is for you.
What You’ll Do:
- Own and drive the IAM product area end-to-end, including authentication, user management, access control models (e.g., RBAC), organizational administration (e.g., hierarchies / delegated admin), and audit log
- Define and maintain the roadmap and backlogs for your ownership areas, balancing immediate enterprise needs with longer-term platform goals
- Partner with security and engineering to plan, prioritize, and deliver improvements with a focus on reliability and enterprise readiness
- Work with Solution Architects and implementation teams to ensure IAM capabilities are practical to deploy, integrate, and operate in real-world enterprise environments
- Support integrations with enterprise systems used for access control and provisioning (e.g., HRIS, CCaaS, ITSM, identity providers)
- Operate effectively across multiple parallel workstreams, making clear product decisions as priorities evolve
- Ensure capabilities are clearly understood and usable by customer-facing teams, including guidance on configuration and operational considerations
- Contribute to the evolution of shared platform capabilities beyond IAM as priorities emerge, in partnership with other Product Managers
What We’re Looking For:
- 3+ years of experience in product management or a deeply technical role (e.g., software engineer, solutions architecture, technical program management), with experience driving product decisions and delivery
- A strong technical foundation, either through a Bachelor’s degree in Computer Science (or adjacent major), or meaningful hands-on experience building real systems
- Experience working cross-functionally with engineering and customer-facing teams on technical products
- Experience working with enterprise administration or access-related systems, such as user management, permissions, authentication, provisioning, or HRIS-integrated workflows
- Ability to reason about systems design at a conceptual level, understanding how authentication flows, APIs, and access models work at a high level
- Strong product judgment and comfort engaging in detailed technical discussions with engineers and security partners
Bonus Points:
- Familiarity with enterprise security or audit concepts (e.g., least privilege, audit logs, access governance)
- Exposure to IAM concepts such as OAuth, SAML, SCIM, OIDC, RBAC, or SSO flows
- Experience integrating with enterprise systems (e.g., HRIS, ITSM, CCaaS platforms) from a user management or provisioning perspective
- Exposure to organizational or team hierarchy models and delegated administration
- Interest in building reliable, observable platform services used by enterprise customers
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Compensation at Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Salary Range: $130,000–$190,000 & Offers Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
Top Skills
What We Do
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest.
Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching.
By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions.
Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
