Our team builds and manages the internal platforms, services and integrations that power Chase's digital channels. We're looking for solution-oriented, commercially minded, technical and customer-focused product managers who thrive in an agile environment and want to help build exceptional user experiences within a diverse and inclusive team.
As a Platform Product Manager at JPMorganChase within the International Consumer Bank, you lead the end-to-end product life cycle for internal platforms that enable teams across the organization to better serve our customers. As a core leader, you act as the voice of both our customers and internal platform users, developing scalable platforms that provide lasting value. You set the long-term vision, guide successful delivery, gather feedback, and drive continuous optimization. Committed to scalability, resiliency, and stability, you work closely with cross-functional teams and vendors to deliver high-quality platform capabilities.
Job responsibilities
- Define the long-term vision, roadmap, and strategic goals for internal platforms and their integrations.
- Analyze and synthesize requirements from stakeholders across Product, Engineering, and other business teams, translating them into detailed requirements for engineers.
- Proactively monitor trends to propose new solutions that better serve customers, and seek optimizations that enhance the internal user experience.
- Collaborate with vendors and manage vendor relationships, integrations, and delivery backlog.
- Provide light project-management oversight, including milestone tracking, risk identification, delivery reporting, and cross-team coordination.
- Define product and platform success metrics, analyze user engagement and feedback, and maintain clear documentation of objectives, roadmaps, metrics, and deliverables.
- Ensure the product prioritizes customer needs, performance, and quality, and meets all regulatory, risk, and control requirements.
Required qualifications, capabilities, and skills
- Experience as a technical/platform product manager, working with backend- and data engineers.
- Experience in a complex software environment, ideally within retail financial services. Skilled at planning, prioritizing, and maintaining product backlogs across internal and vendor integrations.
- Technical fluency: comfort partnering with the Tech Lead on designing journeys, integration patterns, APIs, system architecture, and non-functional scalability requirements.
- Commercial acumen: data-driven decisions when assessing value and building cases for new deliveries or cost optimization.
- Stakeholder management: proven ability to align diverse business and technical teams across regions.
- Strong communication skills, able to explain design, architecture, and roadmap to both technical and business audiences.
Preferred qualifications, capabilities, and skills
- Hands-on experience scaling products and/or platforms across markets.
- Familiarity with customer data management platforms, communications platforms, marketing technology, and content management systems.
- Track record of introducing AI tools into product/engineering environments.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Experience as a technical/platform product manager, working with backend and data engineers
- Experience in a complex software environment; skilled at planning, prioritizing, and maintaining product backlogs across internal and vendor integrations
- Technical fluency partnering on integration patterns, APIs, system architecture, and non-functional scalability requirements
- Commercial acumen and data-driven decision making for value assessment and cost optimization
- Proven stakeholder management across diverse business and technical teams and regions
- Strong communication skills to explain design, architecture, and roadmap to technical and business audiences
- Hands-on experience scaling products and/or platforms across markets
- Familiarity with customer data management platforms, communications platforms, marketing technology, and content management systems
- Track record of introducing AI tools into product and engineering environments
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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