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Platform Operations Lead

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Employer Provided Salary: 178,200-301,300 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Role Description

In this role, you will have the opportunity to immerse yourself in the heart of Dropbox's platform, collaborating closely with senior leadership, cross-functional teams, and external stakeholders to shape the strategic direction and execution of platform initiatives. As the Platform Ops Lead, you will play a crucial role in driving alignment and coordination across the organization, ensuring that platform priorities are closely integrated with broader company strategies and goals.

You will be instrumental in driving the success of existing Dropbox products and future innovations such as Dash by establishing and executing key operational processes and initiatives. Known for your ability to build relationships and navigate complex environments, you excel in facilitating communication, managing relationships, and driving alignment on key initiatives and priorities.

Reporting to the Head of Product for Platform, you will represent the platform organization's interests and priorities in cross-functional meetings and discussions, advocating for resources and support as needed to achieve strategic objectives. Additionally, you will be responsible for building and leveraging frameworks that streamline processes, ensuring the operational excellence and success of company-wide initiatives.

You’ll be working in a fast-paced environment with passionate team members who are focused on quality and execution. If you are a dynamic and detail-oriented individual who thrives in a fast-paced environment and possesses a strong ability to bring order to chaos, then this is the role for you.


Platform Roadmap Management:

  • Ensure that the platform roadmap is regularly updated based on company priorities, market trends, and customer feedback.
  • Collaborate with cross-functional teams to align platform initiatives with broader company objectives.

Ownership of Platform Business Rhythms:

  • Lead the development and maintenance of platform business rhythms, including annual planning, OKRs (Objectives and Key Results), roadmap reviews, and investment thesis.
  • Coordinate with executive leadership, including the Office of CEO (OCEO), to ensure alignment of platform rhythms with overall company strategies and priorities.
  • Provide relevant information and insights to board related to platform initiatives and progress.

Financial Management:

  • Manage platform budget allocations, ensuring that headcount and hiring plans are in line with financial targets and strategic objectives.
  • Collaborate with finance teams to track and optimize platform spending, identifying opportunities for efficiency and investment.

Leadership of Special Projects:

  • Lead and oversee special projects identified by the platform leadership team, driving cross-functional collaboration and delivering impactful outcomes.
  • Provide strategic guidance and execution support for initiatives aimed at enhancing platform capabilities or addressing key challenges.

Stakeholder Engagement and Representation:

  • Act as a key liaison between the platform team and other internal stakeholders, building strong relationships and ensuring alignment on goals and priorities.
  • Represent the platform's vision and strategic initiatives in cross-functional projects and discussions, advocating for resources and support as needed.

Success in this role is measured by:

  • Effective management and evolution of the platform roadmap to support company objectives.
  • Alignment and integration of platform business rhythms with broader company planning processes.


  • 7+ years experience in a strategic operations or program management role, preferably within a technology or SaaS company.
  • Strong understanding of OKR frameworks, annual planning processes, and strategic alignment principles.
  • Strong communication skills, both written and verbal - ability to clearly articulate business issues and recommend / synthesize solutions
  • Excellent  interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization.
  • Proven ability to manage multiple projects simultaneously, prioritize effectively, and drive results in a fast-paced environment.
  • Humble, collaborative, and team-oriented mindset, with a passion for problem-solving and continuous improvement.
  • Ability to draw insights from unorganized information and help drive process improvements accordingly
Preferred Qualifications
  • Strategy Consulting (eg BCG, Bain, Mckinsey) 
  • Familiarity with Platform components, developer experience, APIs etc.

Total Rewards

US Zone 1

$222,700$301,300 USD

US Zone 2

$200,400$271,200 USD

US Zone 3

$178,200$241,000 USD

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are Dropbox Perks + Benefits

Dropbox Benefits Overview

Essentials: Our essential U.S. benefits include medical, dental, and vision plans, retirement planning and 401k programs, life and disability coverage, and coaching and therapy options offered through Modern Health. Across the globe, we provide financial and wellness benefits in the context of what is relevant and beneficial locally.

Revitalizers: Press the reset button with benefits that help you unplug and restore, such as generous PTO with extended breaks to recharge and full free access to the Peloton Corporate Wellness Program.

Enlightened work: We’ve implemented a handful of policies that make your Virtual First work day work for you, including Core Collaboration Hours, business travel benefits, technology subsidies, access to On-Demand work spaces at no cost to employees, and more.

You and yours: No matter what your family structure looks like, you can support your loved ones with paid parental leave, family leave, lactation consultation options, adult and child care resources, and our global adoption/surrogacy policy.

The whole Dropboxer: Benefits to better serve yourself and your community through access to legal services, paid volunteer time off, exclusive discounts with partnered companies, military leave, and a quarterly allowance given to Dropboxers to use on what really matters to them.

Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Pair programming
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Employee awards
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Fertility benefits
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
At Dropbox, this is called 'Recharge'
Paid holidays
Paid sick days
Flexible time off
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Personal development training
Apprenticeship programs

Additional Perks + Benefits

In order to be successful in our Virtual First environment we needed to make changes that would allow employees to have more control over both where and how they work. Therefore, we embrace “non-linear workdays” with defined core collaboration hours that overlap across time zones. Beyond that, we encourage employees to design their own schedules to balance collaboration with needs for individual focus. We’ve also moved from “all day syncs” to an “async by default” culture, reserving meetings for discussion, debate, and decision-making, and handling all other work in our deep focus hours.

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