About Man Group
Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.
Headquartered in London, we manage $213.9 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com
* As at 30 September 2025
Purpose of the role
Man Group develops and operates trading systems that make trillions of dollars of trades every year. To help support these systems, we have an open role in Sofia. This role will be part of a team that provides operational support, Incident triage and Change control for both internal and 3rd party applications across the Man estate. Monitoring production systems and working closely with business users and engineers to facilitate quick resolution to critical issues. In addition to supporting systems, you will also be responsible for the deployment of changes to the estate.
This role will suit someone who is looking for a skilled, responsible position, where they will interact with many systems, gatekeeping our production areas from researchers, developers, and other users.
This role is part of a shift rota, with the team rotating covering throughout the day, from early morning (08:00 GMT) through to late evening (00.00 GMT). There is also planned weekend work that rotates around the team, on average no more than once per month at the moment.
Specific Responsibilities
- Monitoring the production estate, responding to alerts and escalating to support and development teams
- Implementing Changes to our production systems across the estate
- Facilitating the ITIL-aligned processes across the Technology department (Change, Incident and Problem management)
- Owning (maintenance and operation) the Managed File Transfer product in use at Man
Key Competencies
- Communication skills are critical; your colleagues will range from senior business managers to junior developers and operators; you must be comfortable liaising at any level, and your duties will involve out-of-hours contact with support staff.
- 3+ years of previous Operations Support experience
- An eye for detail and a dedication to the responsibilities of the role
- Awareness of the ITIL framework
- Working knowledge of the Linux and Windows operating systems
- Basic knowledge of git; python or Powershell
- Willingness to learn and master new skills and technologies
- Ability to work flexible hours and shifts, including late evening (US) shifts.
Advantageous
- A good level of general computer knowledge in a variety of domains (Networking, Storage, Automation principles, etc.)
- Previous experience with MFT software
- Advanced Python or Powershell abilities (Scripting)
- Prior experience in supporting financial systems or services
Benefits
- Modern office located in the OfficeX Business Garden with easy access to transport and amenities.
- Hybrid working model
- Competitive compensation package
- 25 days holiday allowance
- Premium Health insurance
- Employee Assistance program
- Referral Bonus
- Additional days off for long service and volunteering
- Multisport card
- Opportunities for professional development including internal tech talks
- Conference attendance, and engagement with the open-source community.
Inclusion, Work-Life Balance and Benefits at Man Group
You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at www.man.com/diversity.
You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering.
Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance.
Equal Employment Opportunity Policy
Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws.
Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact [email protected].
Top Skills
What We Do
Man Group is a global active investment management firm, which runs $127 billion* of client capital in liquid and private markets, managed by investment specialists based around the world. Headquartered in London, the firm has 15 international offices and operates across multiple jurisdictions. Our business has five specialist investment engines, which represent the range of our capabilities: Man AHL, Man Numeric, Man GLG, Man FRM and Man GPM.
These engines house numerous investment teams, working collaboratively within the framework of Man Group, with a high degree of investment autonomy. Each team benefits from the strength and resources of the firm’s single operating platform, enabling their primary focus to be seeking to generate alpha for clients. The teams invest across a diverse range of strategies and asset classes with highly specialised approaches, with long only and alternative strategies run on a discretionary and quantitative basis in single and multi-manager formats. Our clients are at the heart of everything we do and we engage in close dialogue with our investors as strategic partners, to understand their particular needs and constraints. Man Group’s investment teams are empowered and supported by our institutional infrastructure and technology, which aims to facilitate the efficient exposure to markets and effective collaboration across the organisation.
