Platform Operations Associate | Housing

About EliseAI

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

• Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
  

• Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About the Role

We are looking for a Platform Operations Associate to join our team at EliseAI. This role will sit at the intersection of business operations and technology, supporting the teams that drive our growth — including Customer Success, Sales, Marketing, Product, Engineering, and Data. You’ll help maintain and improve our tech stack, assist with system integrations, and support the evaluation of new tools. This is a hands-on, learning-focused role where you’ll gain exposure to systems architecture, data workflows, and automation while building a strong foundation in SaaS operations.

You’ll partner with teammates across the company to ensure our tools, workflows, and analytics support efficient, data-driven decision-making as we scale.

Key Responsibilities

• Support the day-to-day management and optimization of our tech stack, including Planhat, Salesforce, and Snowflake

• Assist in building and maintaining integrations between systems using APIs, webhooks, and automation tools

• Help troubleshoot and resolve technical issues to ensure smooth operations

• Build and update dashboards to give teams actionable insights on customer health and business metrics

• Partner with cross-functional teams to document processes, gather requirements, and support operational improvements

• Assist in evaluating and testing new tools or platforms based on business needs

• Maintain data accuracy and cleanliness across systems

• Learn and apply best practices for SaaS workflows and data-driven operations

• Attract top-tier talent to join our driven team

Move at rocket speed, build something massive.
We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Requirements

• Basic proficiency in SQL (Python experience a plus, but not required)

• 1+ year of experience in a business operations, technical support, or systems-related role (internships or project experience welcome)

• Familiarity with databases, APIs, and/or automation tools like Zapier, Retool, or Hex (coursework or self-taught experience acceptable)

• Strong problem-solving skills with curiosity to learn new systems and technologies

• Comfortable working cross-functionally and translating technical concepts into clear actions

• Excellent attention to detail and organizational skills

• Willingness to work in person at our NYC office 4-5 days per week.

Preferred Qualifications

• Exposure to SaaS tools and understanding of common business metrics

• Experience with CRM systems (e.g., Salesforce) or customer success platforms (e.g., Planhat)

• Interest in learning about platform architecture and analytics

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth you’ll experience at EliseAI, we offer competitive salaries along with:

• Equity in the company in the form of stock options

• Medical, Dental and Vision premiums covered at 100%

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Monthly fitness stipend

• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch

• Fun company social events through our Elise and the City program

• Unlimited vacation and paid holidays

• We'll cover relocation packages and make the move exciting, not painful!
  

Job Compensation Range

The salary range for this role is $80,000 – $110,000. EliseAI offers a competitive total rewards package which includes base salary, equity, a comprehensive benefits & perks package, and potential bonus depending on the role. Exact compensation is determined based on experience, skills, and qualifications.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]