Platform Leader, Customer Experience Modernization

Job Title

Platform Leader, Customer Experience Modernization

Job Category

Marketing

Job Description

What starts with YOU, moves the world! 

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an experienced and visionary Platform Leader, Customer Experience Modernization based at our Greenville, NC location.  

What you will do: 

• Drive results-oriented agile project management, including backlog management, scrum team management, and burndown forecasting. Measure and report on business value achieved.
• Develop and execute a modernization roadmap for Customer Experience platforms, ensuring alignment with business objectives and scalability.
• Lead and mentor a team of administrators, developers, and analysts while managing solution design and technical architecture to modernize legacy systems.
• Collaborate with stakeholders to gather requirements, analyze processes, and deliver innovative, effective system solutions.
• Oversee research and reporting on legacy systems, creating actionable modernization plans, and implementing scalable technology solutions.

Who you are: 

You are a results-oriented leader with a passion for innovation and customer experience. Key attributes include:

• Visionary thinking with the ability to translate business goals into technical strategies.
• Strong leadership and communication skills to inspire teams and engage stakeholders.
• Proactive and detail-oriented approach to problem-solving and project management.

What you will need: 

• Education: Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Experience: Minimum of 10 years in IT system transformation or platform strategy roles.
• Certifications: Scrum Master certification, SAFe Agilist certification, Salesforce Administrator

Skills, Experience & Abilities       

• Experience managing complex projects as part of an agile program, including managing cross-workstream dependencies, developing integrated plans through PI Planning ceremonies, and managing and communicating program risks to an executive audience.
• Expertise in platform modernization strategy and scalable system design.
• Proficiency in IT system architecture, integration strategies, and technical debt management.
• Proven leadership in managing cross-functional teams and delivering complex technical projects.
• Experience collaborating with stakeholders to align technical solutions with business needs.

Who we are: 

Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years. 

What we offer: 

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). 

#LI-ER

#LI-HYBRID

Job Type

Permanent

Time Type

Full time

40

Travel Required

10-25%

Primary Location

HY US Greenville, NC (Headquarters)

Address

1400 Sullivan Drive

Zip Code

27834

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled