incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.
Since launching in 2021, we’ve helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters.
We’re a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We’ve raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies.
The TeamOur Platform Engineers are the people behind the curtain making sure everything runs smoothly. They own the infrastructure, deployment systems, and CI/CD pipelines that keep our product engineers moving fast without breaking things. If product engineers are the chefs, the platform team is the kitchen; designing, maintaining, and scaling the tools that make everything possible.
The current team consists of two highly capable engineers. As we grow, this role will play a key part in building and maintaining infrastructure to support future scaling, with a strong focus on reliability, scalability, and developer experience.
Our stack includes Terraform for infrastructure as code, deployment systems built around modern CI/CD practices, and integrations with Google Cloud Platform.
Designing, building, and maintaining infrastructure that enables fast, reliable, and secure product delivery.
Improving and maintaining CI/CD pipelines to streamline deployments and increase reliability.
Contributing to infrastructure reliability and ensuring systems are designed for resilience and growth.
Collaborating with product engineers to improve developer experience and support smooth delivery processes.
Identifying and implementing improvements to deployment systems, observability, and automation.
Deep technical expertise in infrastructure and tooling, including Terraform, CI/CD systems, and deployment pipelines.
Hands-on experience building and maintaining infrastructure that supports high-performing engineering teams at scale.
Experience working with cloud platforms such as Google Cloud Platform (GCP).
Strong problem-solving skills with a focus on reliability, scalability, and performance.
Ability to work collaboratively with engineers across teams to improve infrastructure and developer workflows.
We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.
Market leading private medical insurance
Generous parental leave
First Friday of the month off
Generous annual leave/PTO allowance
Competitive salary and equity
Remote working and personal development budget
Enhanced pension/401k
Skills Required
- Deep technical expertise in infrastructure and tooling
- Hands-on experience building and maintaining infrastructure
- Experience working with cloud platforms such as Google Cloud Platform
- Strong problem-solving skills
- Ability to work collaboratively with engineers
What We Do
Think about the last time you had an outage. Was it calm, collected and organised? Or chaotic, Slack channels ablaze, questions flying in from all directions in 5 different threads? We’ve been there, and we know it doesn’t have to be this way. We’re building a single way for your entire company to respond, review and learn when things go wrong, big or small. A product that everyone loves using, and which helps them solve any type of incident, at any scale.
Why Work With Us
We’ve been building products and teams for years, and while we don’t have all the answers, we’ve done this before, learned from our mistakes and are deliberately building the company we’ve always wanted to work at. To do that, our hiring philosophy is pretty simple: find smart, product-minded, kind people, and trust them.
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