Platform Engineer (Database Reliability)
About Bold Commerce
Bold Commerce is a leading ecommerce technology company helping merchants grow, scale, and succeed online. For over a decade, we’ve delivered innovative, user-friendly solutions that enable seamless shopping experiences, boost revenue, and build customer loyalty. Our products span checkout enhancements, pricing strategies, and more, so merchants can focus on what they do best: running their business.
rePete is our latest app, designed to increase customer lifetime value without increasing churn. It learns each customer’s real purchase rhythm and delivers perfectly timed reorder nudges — no rigid schedules, no forced commitments.
At Bold, we combine cutting-edge technology with deep merchant insights, creating tools that drive growth today and future-proof businesses for tomorrow.
The Role
We are looking for a Platform Engineer (Database Reliability) to support the reliability, scalability, and operational maturity of our production database environments and core production infrastructure. This role is primarily focused on database reliability and operations, while also contributing to broader platform initiatives across cloud infrastructure, automation, observability, and operational excellence in a fast-paced environment.
You will work closely with Engineering and Platform teams to improve system resilience, automate operational processes, and enhance database performance at scale. The ideal candidate brings strong experience operating production MySQL environments, along with exposure to cloud infrastructure, monitoring, automation, and modern operational practices.
Your Mission
- Support the reliability, scalability, and operational maturity of production MySQL environments and core production infrastructure
- Manage and improve database replication, failover, backups, recovery, upgrades, and performance optimization
- Contribute to cloud infrastructure, automation, observability, and operational tooling initiatives
- Support infrastructure-as-code and automation efforts using Terraform and related technologies
- Improve monitoring, alerting, and operational visibility across systems and applications
- Troubleshoot database, infrastructure, and application-related issues in production environments
- Partner with Engineering and Platform teams to improve reliability, scalability, operational efficiency, and production readiness
- Support incident response, root cause analysis, and remediation efforts
- Contribute to operational best practices and continuous platform improvements
- Participate in an on-call rotation supporting production systems
What You Bring
- 5+ years of experience in Platform Engineering, Site Reliability Engineering, DevOps, Infrastructure Engineering, Database Reliability, or similar roles
- Strong experience managing and supporting production MySQL database infrastructure, including replication, failover, backup/recovery, upgrades, and performance optimization
- Experience supporting highly available cloud infrastructure in environments such as GCP
- Exposure to or experience working with technologies such as Kubernetes, Terraform, Docker, CI/CD pipelines, and infrastructure automation
- Strong Linux systems administration, troubleshooting, and incident response experience
- Experience with monitoring, observability, and alerting platforms
- Scripting or automation experience using Bash, Go, Python, JavaScript, or similar languages
- Familiarity with security, access management, and operational best practices
- Experience with configuration management tools such as Ansible is considered an asset
- Strong troubleshooting, communication, and problem-solving skills
- Comfortable operating independently in a lean, fast-moving environment with broad ownership and a focus on reliability, scalability, and continuous improvement
Our Investment in YOU!
- 💰 Competitive compensation that reflects your experience and skills
- 💼 Employer Paid Health & Dental Benefits - starting day 1!
- 🌱 Annual Health Benefit ($1,000 per year) to help you thrive!
- 🧠 Virtual mental health and EAP platform for support anytime
- 📈 Employee Options to help you grow with us!
- 🌍 Working remotely - anywhere in Canada
- 🏡 Flexible work hours
- 🌴 Competitive paid vacation days
Skills Required
- 5+ years of experience in Platform Engineering, Site Reliability Engineering, DevOps, Infrastructure Engineering, Database Reliability, or similar roles
- Strong experience managing and supporting production MySQL database infrastructure
- Experience supporting highly available cloud infrastructure in environments such as GCP
- Exposure to or experience working with technologies such as Kubernetes, Terraform, Docker, CI/CD pipelines, and infrastructure automation
- Strong Linux systems administration, troubleshooting, and incident response experience
- Experience with monitoring, observability, and alerting platforms
- Scripting or automation experience using Bash, Go, Python, JavaScript, or similar languages
- Familiarity with security, access management, and operational best practices
Bold Commerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bold Commerce and has not been reviewed or approved by Bold Commerce.
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Leave & Time Off Breadth — Time off policies include generous or unlimited vacation, paid holidays, and paid volunteer days. Flexible, remote‑first norms help make these options usable.
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Healthcare Strength — Core coverage includes medical, dental, vision, disability, and life insurance alongside wellness programs. Specific plan details can vary by country and location.
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Equity Value & Accessibility — An Employee Share Ownership/Stock Purchase program and performance bonuses are part of the offering. Equity participation is accessible through the ESOP/stock purchase plan.
Bold Commerce Insights
What We Do
At Bold, we’re in the business of making checkout better, helping brands convert more shoppers in more places. Bold’s Checkout Experience Suite is the only high-converting, customizable headless checkout with built in subscriptions and pricing capabilities, for a checkout without limits. Leading omnichannel retailers like Vera Bradley, Harry Rosen, and Staples Canada, and emerging DTC brands, such as Pepsi and Mars, trust Bold to overcome one-size fits all platform limitations, improving checkout conversion and delivering anywhere commerce. Based in Winnipeg, Canada, Bold Commerce has a presence in Austin, Texas, and remote-first employees throughout Canada and the U.S. Bold was named a Built In Austin 2022 Best Place to Work, Best Midsize Companies to Work For, and Best Paying Companies.
Why Work With Us
At Bold, we live by the BUILDERS Code, our shared set of practices, beliefs, and values that help to shape this dynamic company.
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