Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify complex network operations, enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer, Kentik is the real-time source of truth that understands every network in context — from data center to cloud to the internet. This single platform unifies and correlates cloud, device, flow, synthetic data to turn telemetry into action. Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks.
The Platform Deployment Engineering team is part of our Professional Services organization and is dedicated to ensuring our new clients and partners get the fastest possible time-to-value from our products. Our core mission is to facilitate a seamless technical onboarding experience and guide customers to their First Desired Outcome—the initial, tangible moment of success that demonstrates the value of their Kentik investment. We work collaboratively to configure the platform, deploy critical agents, and activate the first key use cases, all while building a strong foundational relationship. This highly technical role also requires extensive collaboration with multiple teams within Kentik such as Customer Success Management, Product, and the Operations & Engineering team responsible for developing and maintaining the Kentik platform.
This is truly an exciting opportunity for a motivated individual looking to join a rapidly growing global team of extremely talented engineers, and that has significant career path growth potential within the organization.
- Own the technical onboarding and deployment experience for new Kentik customers
- Collaborate directly with customers to scope and execute the technical implementation plan, ensuring a clear path to their First Desired Outcome
- Lead the deployment and configuration of the Kentik platform, including Private Agent installation, test creation, and initial setup for new Kentik customers
- Serve as the primary technical point of contact during the customer's onboarding phase, providing expert guidance and proactive support
- Work closely with Solutions Engineers, Customer Success Managers, and our Product and Engineering teams to ensure a smooth transition from pre-sales to post-sales
- Identify and escalate technical challenges or product gaps that may impact a customer's successful onboarding
- 5+ years experience in a customer-facing technical role focused on software implementation or onboarding
- Customer-obsessed mindset with a passion for guiding customers to success
- Strong written and verbal communication skills; must be able to articulate highly complex technical topics and ideas clearly, concisely, and effectively
- Strong demonstrable experience with TCP/IP and Internet routing protocols (IPv4/v6, BGP, MPLS, ISIS, OSPF, HTTP, DNS, etc.
- Strong demonstrable experience with network monitoring suites (Netflow, J-Flow, sFlow, IPFIX, SNMP, etc.
- Demonstrable experience with Linux/UNIX systems administration
- Demonstrable experience with popular network vendor CLI’s (Cisco, Juniper, Arista, etc.)
- Working experience programming/scripting (Python, Bash, Ruby, PHP, Perl, etc.)
- Working experience with APIs, maintaining RESTful code
- Working experience in network and routing security (DDoS mitigation/scrubbing, Firewalls, Security Groups, NACLs, microsegmentation, RPKI)
- Working experience in creating and analyzing traffic packet captures (tcpdump, Wireshark, etc.)
- Experience with cloud hyperscalers like AWS, Microsoft Azure, GCP, or OCI
- Experience with CDN architectures (Anycast, OTT, GSLB, etc.)
- Experience with synthetic/network performance testing
- Experience working with relational databases (PostgreSQL, MySQL, etc.
- Ability to travel up to 25% of the time
Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We’re very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.
The base salary range for this position is: $128,000 - $160,000, with an expected overall targeted earnings (OTE) range of: $160,000 - $200,000. The salary range and OTE reflect the low and high end of the U.S. range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual compensation offered may be lower or higher than the stated range depending on various factors, including but not limited to:
- Experience with the skill sets required for success
- Demonstrated competencies and potential
- A geographic market-based approach
In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include:
- 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
- Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
- Paid family & medical leave
- Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
- 401(k) retirement account
- Home office reimbursement
- Stock options
Note: Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.
The true meaning of Kentik is visibility. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik.
We don’t look for individuals who fit the culture, but those who will continue to add to the culture.
We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status.
Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reach out to [email protected].
Come as you are!
You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on, we’re sure you’ll enjoy joining the Kentik team.
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What We Do
Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularity, AI-driven insights, and insanely fast search. Kentik makes sense of network, cloud, host, and container flow, internet routing, performance tests, and network metrics. We show network pros what they need to know about their network performance, health, and security to make their business-critical services shine. Networks power the world’s most valuable companies, and those companies trust Kentik.
