· Analyse social media networks for customer-related risks
· Create alerts within the ZeroFOX platform for customers
· Search social sites (specifically the Big 6 networks) for impersonations of Executives & Brands of ZeroFOX Customers
· Double check impersonations with current alerts in the platform to avoid duplicate creation
· Learn and work from pre-established workflows established by our customers
· Research customer Executives & Brands to familiarize yourself with their entities and expected alerts
· Utilize ZeroFOX tool set to create correct meaningful alerts for each customer/network
Requirements
· Extreme attention to detail
· Knowledge of major social networks (knowledge of emerging networks a big plus)
· Superior research and writing skills (a writing sample will be requested as part of the interview process)
· Solid interpersonal and social skills
· Experience with other SaaS, cyber security, or social media products or services is preferred
· Experience in Customer Success
· Strong analytical skills
Benefits
- Competitive compensation
- Community-driven culture with employee events
- Generous time off
- Best-in-class benefits
- Fun, modern workspace
- Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
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What We Do
ZeroFOX, The Social Media Security Company, enables organizations to identify, manage and mitigate social media based cyber threats
