Platform Compliance Specialist

Takealot.com, a leading South African online retailer, is looking for a highly talented Platform Compliance Specialist to join our Legal team in Cape Town. 

We are a young, dynamic, hyper-growth company looking for smart, creative and hard- working people with integrity to join us.  We offer a market related Total Remuneration Package, a great work environment and a promise that you won’t be bored, if you are prepared for a challenge and want to build something great.

This position reports to the Senior Legal Counsel

Your responsibilities will include:

• Assist in conducting due diligence on merchants as part of the onboarding process.
• Conduct ongoing due diligence on the merchant database including checking for duplicate accounts and verification of all merchant information.
• Actively monitor merchants’ compliance obligations including proactively reviewing merchant operations catalogue for any non-compliant products i.e. product certification compliance, product authenticity and labelling requirements.
• Take any necessary steps including communicating with merchants about compliance requirements.
• Assist merchants by creating compliance knowledge pieces and new standard operating procedures where necessary.
• Follow up on customer-related issues as part of ticket queries.
• Meet SLA turnaround times.
• Review merchants’ appeals, including root-cause analysis and process improvements.
• Engage with other teams within the business to assist with merchant compliance issues along with data analysts to assist with enhancing compliance.
• Work independently and collaboratively by using resources, policies, and procedures.
• Assist the team with other tasks including project deliverables.

Qualifications and Experience:

• Diploma or Advanced Certificate In Criminal Justice and Forensic Investigations or another equivalent degree/diploma preferred
• Minimum 3 years of experience in a stakeholder management operational role (customer service experience is a plus)
• Or Matric with Relevant 6+ Years of Experience in a stakeholder management operational role (customer service experience is a plus)

Attributes required:

• Process-oriented to drive compliance and operational excellence.
• Attention to detail and ability to identify non-compliant products, merchant conduct contrary to selling on Takealot terms and conditions.
• Excellent written communication skills and stakeholder management and engagement.
• Ability to prioritise.
• Strong time management skills.
• Team player.
• Ability to work in a high-pressure environment.
• Ability to use data to inform decisions if required. 

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of  takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an  Extra Ordinary Mind who: 

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is  passionate about the potential of e-commerce and delivering a world-class customer experience
• is  entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is  SMART, has INTEGRITY and is HARD WORKING

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference