Job Description:
Position # 1: L2 Support Engineer (Immediate Requirement)
Experience: 1–3 years
Location: India (Business Hours Support Only)
Employment Type: Full-time
About the Role:
We are seeking an L2 Support Engineer to join our Salesforce-based support team. The ideal candidate will have hands-on experience in configuration management, release support, and quick resolution of user tickets. This role involves collaboration with cross-functional technical teams to ensure smooth operations and timely resolution of production issues.
Key Responsibilities:
Handle L2 support tickets and ensure timely issue identification, resolution, and escalation.
Perform configuration management and system administration activities.
Support release management cycles, including pre- and post-deployment validations
Collaborate with development and QA teams to streamline fixes and updates.
Query databases and troubleshoot issues using Salesforce tools and data models
Maintain proper documentation of incidents and resolutions for knowledge management.
Skills & Qualifications:
1–3 years of experience in L2 or application support roles.
Proficiency in Salesforce CRM with the ability to perform queries across databases.
Knowledge of configuration management and release management processes.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication and coordination abilities.
Location:
India - Maharashtra- Mumbai - Worli - Devchand House - Level 1Brand:
SokratiTime Type:
Full timeContract Type:
PermanentTop Skills
What We Do
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next
