Platform Analyst

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Job Summary:

We are seeking a skilled Product Analyst / SME to drive customers onboarding and delivering extraordinary operational services for the Qualys platform. This role involves analyzing and documenting customer requirements, collaborating with development teams to deliver product enhancements, and ensuring customer success through the Qualys platform. The successful candidate will serve as a subject matter expert on Qualys platform.

Responsibilities:

• Customer Requirements and Product Enhancements:
  • Identify and document customer needs, working closely with development teams to define and implement required functions and product enhancements.
  • In-depth, hands-on involvement directly with customers implementing the system.
  • Train users and customers in the basic use of the system, particularly with the technical setup.
  • Work directly with the customer project team implementing the system and assist them in implementing their users’ requirements.
• Platform Capabilities, Development and Integration:
  • Acquire in-depth knowledge of each Qualys Cloud App's functions and operational use cases.
  • Work hands-on with the system, configuring it and testing that it meets the customer’s technical requirements.
  • Act as a subject matter expert on the best practices for Qualys Cloud Apps; providing insights to customers and internal teams.
  • Conduct research on third-party tools/solutions, identifying integration opportunities and designing integrations that leverage Qualys Cloud Apps capabilities.
  • Provide expertise on existing backend services, interactions, and modular dependencies to help PM teams design and architect new features and services within the platform.
• External and Internal Expertise:
  • Serve as an internal and external subject matter expert in security research and operations, contributing to our understanding of customer challenges and communicating the value proposition of the Qualys Cloud platform.
  • Collaborate with field sales (TAMs), customers, business analysts, core development to meet business requirements by providing technical expertise in security engineering and operations, proposing and architecting solutions based on customer needs and Qualys Cloud Apps capabilities.
  • Excellent social skills. The person in this role will spend significant amounts of time working closely with customers as well as training them, and persistence will be key to success.

Requirements:

• Education and Experience:
  • Bachelor’s degree with 2-3 years of industry experience in business analysis or software product design and development.
  • Experience in customer-facing roles and security engineering domain or security operations is a plus.
• Technical Skills:
  • Experience working in systems or technical analysis for a SaaS product, preferably in the Cybersecurity domains.
  • Understanding the architecture of SaaS applications, including multi-tenant architecture, cloud infrastructure (AWS, Azure, Google Cloud), and microservices.
  • Familiarity with RESTful APIs, SOAP, and web services for integration purposes.
  • Familiarity with Agile, Scrum, and Kanban, including how to use Jira, Trello, or similar tools to track development cycles.
  • Experience working with DevOps tools and pipelines to implement security solutions/automations.
  • Understanding of security domains, security tooling, DevSecOps and security operations is a plus.
  • Strong technical problem-solving and analytical skills.
• Soft skills:
  • Excellent user documentation & presentation skills.
  • Ability to work independently on assigned tasks and drive them from start to completion.
  • Adaptability: The SaaS landscape evolves rapidly, so being adaptable to new tools, technologies, or methodologies is important.
  • Time Management: Balancing multiple priorities while ensuring deadlines are met.
  • Experienced in customer and external communications.
  • Demonstrated experience in identifying, analyzing customer issues, and helping the customer support team resolve them.
  • Proactive collaboration with PM/TAM/sales teams to engage with existing customers and understand their SecOps use-cases.

What We Offer:

• Competitive compensation package including salary, bonus, and equity.
• Comprehensive benefits such as health insurance, 401(k), and more.
• Opportunities for career growth and professional development in a dynamic and innovative environment.
• Collaborative team culture with a focus on employee empowerment and success.

How to Apply:

If you are passionate about driving innovation in security solutions and have a strong background in product management and security operations, please submit your application, including your resume and a cover letter outlining your experience and qualifications for this role.

Equal Opportunity Employer:

Qualys is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, genetic information, gender identity or expression, status as a protected veteran, or status as a qualified individual with a disability or any other characteristic protected by federal, state, or local laws.