The Planning & Operations Lead is responsible for building the operational infrastructure that enables Marketing Operations, Project Management and Resourcing teams to perform at scale.
This role exists to underpin the organisation by removing inefficiencies, reducing manual administration and creating connected ways of working across project management, marketing operations, resource management, creative teams and leadership.
Acting as the operational backbone of the PMO, the role will implement AI-enabled tools and workflows, connected systems, streamlined governance and data-driven reporting that allow project managers to focus on orchestrating complex projects and programmes rather than managing manual processes and administration.
Success in this role will result in improved execution and delivery performance, greater operational visibility, increased organisational capacity and a more scalable project management function. The ambition is to unlock approximately 30% additional PM capacity through automation, process optimisation and operational excellence.
This role is designed to complement our existing Delivery Operations teams, extending our operational capability beyond Creative Delivery Excellence to strengthen project management systems, governance and process optimisation.
Key Responsibilities
PMO Technology & AI Enablement
- Own and optimise the project management technology ecosystem.
- Drive adoption and continuous improvement of tools including Monday.com, Microsoft Teams, Outlook, PowerPoint, Excel, Copilot and automation platforms.
- Identify opportunities to automate repetitive tasks, reporting, updates, meeting administration and project governance activities.
- Design and implement AI-enabled workflows that improve efficiency and reduce manual effort.
- Ensure project management tooling supports visibility, accountability and scalability across the organisation.
- Partner with Systems & Tools teams to maximise existing Dyson technology investments before introducing additional solutions.
Operational Excellence
- Continuously improve project management processes, templates and ways of working.
- Simplify and standardise workflows across programme management, project management, creative delivery and production functions.
- Reduce operational friction between teams and improve speed to delivery.
- Lead initiatives to improve forecasting accuracy, planning effectiveness and delivery predictability.
Governance & Decision Support
- Establish robust project governance frameworks across planning and delivery activities.
- Ensure project milestones, phase reviews, approvals and reporting processes are consistently applied.
- Create clear escalation paths for risks, dependencies and blockers.
- Support leadership teams with decision-ready insights and recommendations.
- Drive accountability through timely reporting and governance reviews.
Data, Reporting & Business Intelligence
- Create a single source of truth across project activity, resource allocation, demand, capacity and delivery performance.
- Integrate data across project management, resource management and delivery systems.
- Develop executive dashboards and reporting frameworks for senior leadership.
- Track KPIs including:
- Capacity utilisation
- Resource demand vs supply
- Delivery performance
- Forecast accuracy
- Governance planning & compliance
- Workflow efficiency
- Automation adoption
- AI adoption
About You
- Solid experience in programme and project management, with a strong track record of improving planning and PMO operations.
- Experience working across marketing operations, resource management, creative delivery and production teams; agency experience is preferable.
- Proven ability to simplify and standardise processes, templates and workflows, improving forecasting accuracy, planning effectiveness and delivery predictability.
- Hands-on experience improving project management tools and connected workflows, including Monday.com and Microsoft Teams, Outlook, PowerPoint and Excel, with the ability to maximise existing technology investments.
- Practical experience using Copilot, AI-enabled workflows and automation platforms to reduce repetitive administration and reporting, with the ability to measure efficiency gains and additional capacity.
- Experience establishing and embedding governance frameworks, including milestones, phase reviews, approvals, reporting and clear escalation routes.
- Strong analytical and reporting skills, with experience connecting project and resource data, developing executive dashboards and tracking demand, capacity, delivery, forecast accuracy, governance, workflow efficiency, automation and AI adoption.
- A positive, impactful communicator with strong negotiation and influencing skills, able to build relationships across functions and bring people with you through change.
- Confident engaging technical and non-technical teams at all levels, translating complex systems and process improvements into clear business benefits.
- Highly organised and able to prioritise multiple complex initiatives, balancing operational demands with longer-term improvements.
- A calm, considered and practical approach to solving complex problems, reducing operational friction and managing a busy workload.
- Strong stakeholder management skills, with the ability to drive adoption of new tools and ways of working across planning, project management and resourcing teams.
- Sound judgement in managing upwards, escalating risks, dependencies and blockers promptly, and providing constructive, decision-ready recommendations.
Benefits
Financial
- Performance-related bonus scheme
- Competitive pension scheme
- Life assurance
- Discounts on Dyson machines and retail discounts
Lifestyle
- 27 days’ holiday (plus bank holidays)
- Electric vehicle salary sacrifice scheme
- Ability to purchase additional holiday
Health
- Private medical insurance and dental insurance
- Employee assistance programme, digital GP, prescription service, fertility treatment support
#LI-KH1
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Skills Required
- Solid experience in programme and project management, with a strong track record of improving planning and PMO operations.
- Experience working across marketing operations, resource management, creative delivery, and production teams.
- Agency experience.
- Proven ability to simplify and standardize processes, templates, and workflows.
- Experience improving forecasting accuracy, planning effectiveness, and delivery predictability.
- Hands-on experience improving project management tools and connected workflows, including Monday.com and Microsoft Teams, Outlook, PowerPoint, and Excel.
- Practical experience using Copilot, AI-enabled workflows, and automation platforms to reduce repetitive administration and reporting.
- Ability to measure efficiency gains and additional capacity from automation and process improvements.
- Experience establishing and embedding governance frameworks, including milestones, phase reviews, approvals, reporting, and escalation routes.
- Strong analytical and reporting skills, including connecting project and resource data, developing executive dashboards, and tracking operational KPIs.
- Strong communication, negotiation, influencing, and stakeholder management skills.
- Ability to engage technical and non-technical teams and translate complex systems and process improvements into business benefits.
- Ability to prioritize multiple complex initiatives while balancing operational demands with longer-term improvements.
- Strong judgment in escalating risks, dependencies, and blockers and providing decision-ready recommendations.
Dyson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dyson and has not been reviewed or approved by Dyson.
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Healthcare Strength — Medical, dental, and vision offerings are broad, paired with company‑paid life and disability coverage, plus EAP, backup care, and wellness incentives. Employer‑funded healthcare dollars and premium‑discount or Lifestyle Spending Account options further enhance coverage value.
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Retirement Support — A 401(k) with a company match is consistently advertised on U.S. postings. This provides predictable retirement support across roles.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, commuter benefits, and notable product discounts supplement core coverage. Wellness incentives and a Lifestyle Spending Account expand lifestyle support beyond medical plans.
Dyson Insights
What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
