Planner
Location: Birmingham
Contract Start Date: 1 July 2026
Contract Type: Full-time, Permanent
Salary up to £31,000
Join us on our new, exciting contract with Birmingham City Council
Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams.
About the Role:
We are looking for an organised and proactive Planner to join our Birmingham repairs team. You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.
Duties:
- Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
- Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
- Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
- Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
- Work closely with administrators, supervisors, and contractors to ensure a seamless service.
- Cover for other planners when needed and attend meetings or training sessions as required.
- Follow company policies and Health & Safety requirements at all times.
- Assist with reporting and performance monitoring to ensure KPIs and targets are met.
- Help prioritise emergency and urgent jobs to minimise disruption for residents.
- Maintain accurate records, data, and documentation for audits and compliance.
- Support continuous service improvements by suggesting ways to streamline planning and scheduling.
- Provide general administrative support to the repairs team when required
Role Criteria:
- Experience in the above role with similar or the same duties
- GCSE (or equivalent) in English & Maths
- Experience working in a fast-paced, pressurised environment
- Strong IT skills with the ability to use job management and scheduling systems
- Excellent time management, organisational, and communication skills
- A customer-first approach with the ability to handle challenging situations
- Knowledge of repairs and maintenance processes
- Experience scheduling and planning multi-trade repairs using an ICT appointing tool
Benefits we can offer you:
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Access to EAP Counselling sessions
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Apply below or to discuss your application further; contact:
Francesca Swan ([email protected])If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Skills Required
- Experience performing planning/scheduling duties for repairs and maintenance
- GCSE (or equivalent) in English and Maths
- Experience working in a fast-paced, pressurised environment
- Strong IT skills and ability to use job management and scheduling systems
- Experience scheduling and planning multi-trade repairs using an ICT appointing tool
- Knowledge of repairs and maintenance processes
- Excellent time management, organisational and communication skills
- Customer-first approach and ability to handle challenging situations
- Entitlement to work in the UK (no visa sponsorship offered)
- Successful completion of background, identity and security checks before employment
- Follow company policies and Health & Safety requirements
Mears Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mears Group and has not been reviewed or approved by Mears Group.
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Leave & Time Off Breadth — 25 days’ holiday with the option to buy additional days, plus paid volunteering time, signal a comparatively generous time-off offering. Flexible working available in many roles further supports practical time-off and balance.
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Wellbeing & Lifestyle Benefits — Retail discounts, Cycle to Work, an employee assistance line, volunteering days, and company family events add tangible non-cash value. Access to training and UK‑recognised qualifications reinforces the broader wellbeing and development offering.
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Fair & Transparent Compensation — A stated commitment to pay at or above the Real Living Wage and the publication of pay-related reports indicate governance and baseline fairness focus. Independent snapshots also suggest many roles meet living‑wage thresholds.
Mears Group Insights
What We Do
Mears Group is a market-leading housing and care company that provides bespoke services to our clients. We provide and manage 11,000 homes for local and central Government and are also responsible for keeping 750,000 of all social housing in the UK in good repair. Mears has 6,500 employees and a footprint across the country
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