Manager, Operations Plan Document Services-Self-Funded Plans

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Oversees the day-to-day management and leadership of the plan document drafting team approximately 13 employees. Develops and coaches the team to effectively manage client expectations and business needs related to plan drafting and issue resolution. Designs and implements processes to ensure efficient, accurate drafting, with a strong focus on delivering a consistently high-quality client experience within the department while maintaining regulatory compliance.

What you will do

·         Directs support operations for plan sponsors, ensuring timely and effective resolution of inquiries, issues, and requests.

·         Develops processes and procedures to streamline plan sponsor support activities, optimizing efficiency and quality of service delivery.

·         Assists with the development of a team of support professionals, providing coaching, training, and performance feedback to ensure high levels of customer satisfaction and operational excellence.

·         Analyzes customer feedback and metrics to identify trends, patterns, and areas for improvement in plan sponsor support, implementing initiatives to enhance customer experience and satisfaction.

·         Serves as a primary point of contact for plan sponsors, addressing complex inquiries, resolving escalated issues, and building strong relationships to enhance customer loyalty.

·         Collaborates with cross-functional teams, such as sales, account management, and product development, to gather and share customer insights, driving improvements in products, services, and processes.

·         Ensures compliance with regulatory requirements, industry standards, and contractual obligations in all plan sponsor support activities, maintaining adherence to relevant guidelines and protocols.

·         Administers regular performance evaluations and audits to assess the effectiveness and efficiency of plan sponsor support operations, making data-driven recommendations for enhancements and process optimization.

·         Stays informed about industry trends, market developments, and best practices in plan sponsor support, continuously expanding knowledge and leveraging insights to deliver exceptional support services.

**Position is remote, and candidates may reside in any US location.

Required Qualifications

·         Minimum 5 years’ experience in plan setup, benefits administration, account management, operations, and/or enrollment

·         Health insurance or TPA experience

·         Proven leadership experience leading a team

·         Strong cross collaboration and communication skills

·         Adept at execution and delivery (planning, delivering, and supporting) skills

·         Adept at business intelligence

·         Adept at problem solving and decision-making skills

·         Adept at collaboration and teamwork

·         Adept at growth mindset (agility and developing yourself and others) skills

Education

·         Post secondary /high school education or specialized training, relevant professional work experience

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.