Plan Operations Associate

As part of the Plan Operations Department within Customer Experience, the Plan Structure & Launch team owns specialized processes that require close collaboration with finance, legal, product, and other internal teams. This team is responsible for building and maintaining Collective Health's core claims logic and system while implementing our clients' health benefit plans onto the Collective Health platform.

• Execution, mentoring, training, and compliance with Standard Operating Procedures and controls including mentee compliance.
• Familiar with the location and specific knowledge of the content of Knowledge Articles needed to perform assigned Standard Operating Procedures and an ability to mentor others on the content and its application.
• Provide recommendations, support, and contribute to projects focused on improving Standard Operating Procedures
• Client, partner, and stakeholder facing interactions. 
• Attend "office hours" & working sessions and collaborate to resolve escalations.
• Identify and review trends and escalations that impact service performance
• Perform 80% of core tasks at a Mentor level. *
• Participant in and provide support to all Plan Ops and Stakeholder engagement activities
• Work escalations with internal teams reporting to stakeholders.
• Interpersonal communication, Positive attitude, Ability to work in a team, Engaged, Strong work ethics, Knowledge of basics business skills, Adaptable, Goal orientation, Initiative, Passion, Empathetic, Curious.
• Project manage various high-visibility projects successfully involving multiple teams and stakeholders, with the audience of these projects being our clients and members. 
• Act as a peer leader on the Plan Design team among the other team members
• Ensure that the artifacts delivered meet industry standards
• Improve current project trackers, KB pages, and knowledge on the team through project leadership. 
• Create portals for our new and renewal clients in the implementation season to ensure accuracy of high-visibility deliverables
• Use technical skills to improve existing artifact generation tools by updating & de-bugging rules, and increasing automation of documents
• Work with the development team to build internal tools to improve processes as we identify and fix problems
• Collaborate cross-functionally with Plan Operations, Eligibility, Member Claims, Product, Development, Legal, Clinical, Copy, Client Success, and other teams to delight our customers

• Experience with developing firm plans of action, especially when a situation is urgent or pressing
• Able to communicate effectively and cross functionally as many of our projects and deliverables interact with other teams
• Excellent Microsoft Offices or Google Suites skills
• Experience partnering and leading teams to deliver project goals
• You connect with Collective Health's mission to transform the health insurance experience for employers and their employees
• Bachelor's degree preferred but not required

This is a hybrid position based out of our Lehi office, with the expectation of being in office at least two weekdays per week. #LI-hybrid

The pay rate for an internal position takes into consideration multiple factors including geographic location, qualifications, experience, and internal equity as compared against peers. Please note that an equitable pay rate may fall anywhere in the range described in the job posting. If you have any questions about the pay rate for a role, please connect with the role’s recruiter.

In addition to the hourly rate, you will be eligible for benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/. Stock option grants may be available and if provided are subject to the company's 2013 Stock Option and Grant Plan as amended, stock option agreement and related policies and procedures.