A career with the Blue Cross Blue Shield Association allows you to be part of the organization that supports Blue Cross and Blue Shield companies nationwide. We seek to improve health care quality, affordability, and accessibility for all Americans, and we want you to join the team!
Driven by our North Star, to expand access to high-quality, affordable care for every community we serve, we foster a culture grounded in collaboration, accountability, and continuous improvement. Our people experience is built on meaningful work, competitive total rewards, and opportunities for growth, empowering you to make an impact while thriving both professionally and personally.
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Job Description SummaryServes as the front door to BCBSA and the coordinated owner of the relationship for an assigned portfolio of Blue Plans, quarterbacking engagement across BCBSA's dues-funded, fee-for-service, and National Programs capabilities. Grows the value Plans realize from the Association through adoption, value realization, renewals, and new partnership opportunities, while ensuring Plan compliance items and System commitments are tracked and closed. This role prepares leaders for Plan interactions, maintains the Plan record of entry, and carries the voice of the Plan back into BCBSA.
Job Description
- Identifies and advances growth opportunities grounded in Plan priorities, including cross-sell and up-sell across BCBSA capabilities, expanded participation, and new business alliances and partnerships. Owns financial targets for the assigned territory and book of business, protecting and growing recurring revenue. Builds and executes integrated account plans and maintains an accurate pipeline and forecast in partnership with product, pricing, and delivery teams.
- Serves as the single front door and primary relationship owner for an assigned portfolio of Blue Plans. Builds trusted-advisor relationships across Plan executive, business, and operational stakeholders through a disciplined, high-touch engagement cadence, and quarterbacks the full Plan relationship across BCBSA capabilities in coordination with senior relationship owners and the Plan Liaison program.
- Leads adoption and value realization for BCBSA products and services across the portfolio. Guides Plan onboarding, utilization, and enablement; develops change and communication plans; tracks adoption and penetration metrics; and documents measurable outcomes and ROI that reinforce the value of Plan participation.
- Prepares executive-grade briefings, presentations, and narratives that translate complex data, analytics, and program information into a clear Plan story. Supports the ELT Plan Visit cadence and recurring CEO and Board preparation, and represents BCBSA in Plan meetings, national forums, and industry events.
- Maintains the Plan record of entry in the enterprise CRM (Salesforce), keeping relationship, pipeline, adoption, and financial data accurate to power Plan intelligence dashboards and reconciliation. Coordinates internal SMEs to reduce duplicate outreach and serves as the voice of the Plan back to product and strategy teams to shape the roadmap.
- Owns the renewal lifecycle for assigned Plans, anticipating retention risk early, leading renewal strategy and negotiation in partnership with Finance, Legal, and product teams, and ensuring continuity of value to protect recurring revenue.
The posting range for this position is:
105,400.00 - 152,800.00Qualifications:
Education
- Required BS ; or equivalent experience
- Preferred MS MBA, Healthcare Administration, or related field
Experience
- Required 7+ Years in client or account management, customer success, partner engagement, or business development, preferably serving health plan, payer, or healthcare data and analytics clients
Knowledge Skills and Abilities
- Proven consultative engagement and relationship management skills, with a track record of building trusted-advisor relationships at the executive level.
- Superior storytelling and executive presentation skills, including advanced PowerPoint craftsmanship and the ability to prepare executives for high-stakes Plan and Board conversations.
- Demonstrated success driving product adoption, change management, and measurable value realization with enterprise clients.
- Business development, account planning, pipeline, and renewal management ability, with growth anchored in client value rather than transactional selling.
- Ability to translate data and analytics capabilities into clear, quantified business value for a Plan audience.
- Deep knowledge of the healthcare industry (e.g., claims, providers, payer operations, national data assets), with an understanding of Blue System governance and BCBSA funding models (dues, fee-for-service, National Programs).
- Proficiency with CRM platforms (Salesforce preferred) and disciplined data hygiene to support Plan intelligence and reporting.
- Effective leadership and influencing skills in a matrixed environment, including coordinating subject-matter experts without direct authority.
- Ability to manage multiple priorities as well as flexibility to adapt to change while working in team and matrixed environments.
- Effective oral and written communications skills.
- Demonstrates AI literacy and an understanding of generative AI tools, including appropriate business applications and limitations.
- Preferred - Experience within the Blue System, including Plan relationships, national accounts, or fee-for-service offerings
- Preferred - Proficiency in consultative or strategic selling methodologies (e.g., Challenger, Miller Heiman)
Certifications & Licenses
- Preferred: Certified Strategic Account Manager - SAMA Strategic and key account management
#LI_HYBRID
The posted salary range is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonus incentive pay.
We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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NOTICE OF USE OF ARTIFICIAL INTELLIGENCE
Blue Cross and Blue Shield Association (“BCBSA”) is committed to ensuring compliance with federal, state, and local laws governing the use of technology in the employment context. BCBSA uses artificial intelligence (“AI”) tools to assist with our recruitment process. All hiring decisions remain subject to human review and oversight.
Skills Required
- Bachelor of Science degree or equivalent experience
- Seven or more years of experience in client or account management, customer success, partner engagement, or business development
- Experience preferably serving health plans, payers, or healthcare data and analytics clients
- Consultative engagement and executive relationship management experience
- Executive presentation and storytelling skills, including advanced PowerPoint proficiency
- Experience driving enterprise product adoption, change management, and measurable value realization
- Business development, account planning, pipeline management, and renewal management experience
- Ability to translate data and analytics capabilities into quantified business value
- Deep healthcare industry knowledge, including claims, providers, payer operations, and healthcare data assets
- Understanding of Blue System governance and BCBSA funding models
- CRM proficiency; Salesforce preferred
- Leadership and influencing skills in a matrixed environment
- Ability to manage multiple priorities and adapt to change
- Effective oral and written communication skills
- AI literacy and understanding of generative AI applications and limitations
- Master's degree, MBA, Healthcare Administration degree, or related field
- Experience within the Blue System, including Plan relationships, national accounts, or fee-for-service offerings
- Consultative or strategic selling methodology proficiency, such as Challenger or Miller Heiman
- Certified Strategic Account Manager or SAMA Strategic and Key Account Management certification
What We Do
Blue Cross Blue Shield Association is a national federation of 34 independent, community-based and locally operated Blue Cross and Blue Shield companies that collectively provide health care coverage for one in three Americans. BCBSA provides health care insights through The Health of America Report series and the national BCBS Health Index.
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