We are seeking an experienced Team Leader to oversee a team responsible for managing the financial aspects of our clients’ National Disability Insurance Scheme (NDIS) plans. This role plays a critical part in supporting participants to understand their funding and budgets, ensuring invoices and payments are processed accurately, and monitoring plan expenditure to keep it on track.
As Team Leader, you will provide day-to-day leadership, support your team in stakeholder engagement, and take ownership of escalations, complaints, and service delivery outcomes. You will build and maintain strong relationships with internal and external stakeholders while ensuring a high standard of customer service and operational excellence.
Key Responsibilities
Lead, coach, and support a team managing the financial administration of NDIS plans
Oversee invoice processing, payments, and budget monitoring to ensure compliance and accuracy
Manage stakeholder relationships and act as an escalation point for complex enquiries and complaints
Support participants by resolving complex issues and delivering a positive customer experience
Contribute to the development and continuous improvement of tools, resources, and operational processes
Act as a liaison between frontline operations and other departments to drive service improvements
Ensure team performance aligns with organisational goals, regulatory requirements, and service standards
About You
Proven experience in team leadership within a customer-focused or financial administration environment
Strong understanding of the NDIS funding framework and associated legislation (or the ability to quickly develop this knowledge)
Excellent communication, organisational, and problem-solving skills
Demonstrated ability to manage escalations, complaints, and stakeholder relationships
A continuous improvement mindset with the ability to identify and implement operational efficiencies
What we can offer you:
Novated leasing benefits and discounts
12 weeks paid parental leave and access to our Parents Portal
Comprehensive learning and development opportunities to support your career growth
Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
Exempt Employee Share Plan
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [email protected]
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What We Do
With eight brands across the employee benefits, fleet management and disability support industries, MMS employs around 1300 people in Australia and New Zealand.
Established in 1989, MMS blazed the trail for salary packaging in Australia, and we have grown from a small family business to the ASX-listed house of brands we are today.
At MMS, we're proud of our history, our heart, and our commitment to making a difference to people's lives. We care because people matter. We collaborate because the greatest achievements are made together, and we continuously create because some of the best innovations have yet to be imagined.
Our vision – to be a trusted partner that provides solutions in making complex matters simple – reflects our strong nationwide presence and the many long-term clients we partner with including Federal and State governments and some of the largest public and private sector, health and charitable organisations
