Event Coordinator- University Placement Year

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

Events Coordinator-University Placement Year, Manchester UK

Convene | etc.venues is seeking to hire a Placement Events Coordinator for a 11-month fixed-term contract designed for undergraduates seeking a year of industry experience. This role involves gathering and organising forthcoming event details, delivering outstanding customer service, and offering general administrative support to the venue team, including overseeing food and beverage delivery for live events and suggestive selling to clients with the aim to provide the highest level of client service within budget. 

What You’ll Do:

   Client Service 

• Offer informative and personalised greetings to clients and event attendees.
• Maintain a visible presence, assist clients with requests, and support prompt and high-quality food and beverage service.
• Ensure catering areas are clean and tidy, completing necessary cleaning schedules.
• Assist the Conference Services team with back-of-house housekeeping.
• Handle and resolve customer complaints.
• Share customer feedback (comments and compliments) with the venue team.
• Build relationships with trainers and delegates, record preferences, and provide excellent client care.
• Support the Conference Services team in preparing meeting rooms and event spaces to be showround ready.

Event and Office Administration

• Act as the primary point of contact for assigned clients, offering support and guidance for their event planning and gathering details for upcoming bookings.
• Attend weekly operational planning meetings to prepare for the following week and review previous feedback.
• Participate in daily operations meetings to discuss final arrangements for the current and following day.
• Ensure all information is communicated clearly and concisely to the catering and facilities teams.
• Accurately record all event changes for planning and invoicing purposes.
• Assist with coordinating client materials, deliveries, and collections, and serve as an operational contact for incoming telephone calls.
• Compile delegate lists, prepare room and notice board signage, and manage the collection and distribution of feedback forms.
• Contribute to the ordering of consumables, disposables, and equipment in line with business demands.

Management of Staff

• Effectively supervise and lead the food service team daily, conducting one-on-ones and performance reviews, and implementing relevant training and development programmes.
• Participate in the recruitment, induction, and training of the food service and conference services teams.
• Assist in preparing the weekly staff rota based on business needs.
• Ensure high presentation standards are maintained within the event planning and catering department.

Sales

• Develop relationships with your operational clients to provide information and sales leads to their account manager.
• Understand all venue services to proactively recommend them to clients, increasing revenue and enhancing their event experience.
• Assist with preparing sales invoices and chasing deposit payments where necessary.

What We Look For:

• Administration Management: Knowledge of G-Suite preferable but not essential
• Client management: Delivering excellent client relations to ensure client satisfaction 
• Operational knowledge: To have a basic understanding of room set ups and venue logistics
• Team work: Build and maintain excellent team relationships to deliver the best service

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather.  It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers.  With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/. 

We’re Here For You: 

Health and Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. 

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