Placement Coordinator - Online Division

Grand Canyon Education (GCE) is an educational service company that provides an array of support services in the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still supports and works closely with GCU. GCE designs and develops educational programs for GCU and other traditional campus institutions, as well as online partner institutions at the undergraduate, graduate and doctoral levels.

Grand Canyon Education’s online enrollment division is seeking a Placement Coordinator.

Responsibilities:

• Handles out-bound and in-bound practicum student calls while meeting GCU customer service standards.

• Contacts applying practicum students as first point of contact in the practicum application process to inform them of the steps and requirements.

• Coordinates practicum requests with the Teacher Placement Specialist.

• Responsible for collecting, verifying, tracking, and ensuring all requirements and prerequisites of the practicum applicants are met within required timelines.

• Informs in-state and out-of-state practicum applicants regarding GCU’s student expectations, processes, contacts, and requirements of the practicum experience; escalates in-depth questions to other team members

• Prepares and distributes necessary information to students regarding the practicum(s).

• Creates a positive front end experience to ensure practicum students see the application process is not difficult and ensures students understand their responsibilities in the process.

• May need to interact with Student Service Advisers and/or the College of Education regarding student’s questions about the process.

• Reviews, verifies, tracks, and ensures practicum candidates who reside in Georgia have met all requirements and obligations of the student teaching and other practicum requirements.

• Establishes rapport and positive relationships with students and partnerships with internal and external stakeholders.

• Encourages students to ensure they are on track with meeting specific placement and practicum requirements.

Qualifications:

• Bachelor’s Degree preferred from a regionally accredited college or university.

• Six months’ related work experience such as a high-volume in-bound/out-bound call center and preferably in higher education

• Excellent customer service skills and ability to effectively answer and respond to high volume calls.

• Good planning and organizational skills.

• Ability to multi-task, prioritize and successfully manage high volume of practicum students (minimum number of 350).

• Ability to develop positive student relationships and partnerships with internal and external stakeholders.

• Ability to work cohesively in a team-based environment.

• Strong critical thinking and problem solving skills.

• Effective communications skills.

• Self-motivated and action oriented.

• Ability to maintain highly sensitive or confidential student information.

• Proficient with standard office computer programs.

• Ability to communicate in a non-English language is helpful, but not required.

• Willingness to work in a call center.

• Ability to learn complex information and succinctly provide requirements to students.

• Must be able to pass background investigations.

• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.