The Role
Supports, configures, implements, and optimizes veterinary Practice Information Management Systems across hospitals. Responsibilities include troubleshooting, data migration and validation, integrations, workflow improvement, reporting, documentation, training, go-live support, and project coordination. The role partners with hospital teams, vendors, IT, and leadership while traveling up to 80% for implementations and stabilization.
Summary Generated by Built In
Join Our Team as a PIMS Implementation Specialist – Tampa, FL (Hybrid)
The PIMS Implementation Specialist supports the daily management, optimization, and implementation of Practice Information Management Systems across our veterinary hospitals. Reporting to the Director of PIMS, this role connects hospital teams, technology partners, vendors, and the broader PIMS strategy.
The PIMS Implementation Specialist supports the daily management, optimization, and implementation of Practice Information Management Systems across our veterinary hospitals. Reporting to the Director of PIMS, this role connects hospital teams, technology partners, vendors, and the broader PIMS strategy.
The ideal candidate has veterinary field experience, understands hospital operations, and can independently manage support needs and implementation projects. This hands-on role requires strong problem solving, communication, training, and project coordination skills.
Key Responsibilities
PIMS Support
- Manage daily PIMS requests and troubleshoot system, configuration, workflow, integration, and user issues.
- Serve as a resource for hospital teams and coordinate issue resolution with vendors and AVG.
- Partner with AVG Operations and streamline configurations, workflows, standards, and processes across hospitals.
- Support system updates, testing, configuration changes, and new functionality.
- Identify recurring issues, recommend improvements, and escalate significant concerns to the Director of PIMS.
- Maintain implementation plans, timelines, task lists, readiness requirements, risks, and status updates.
- Assist with hospital setup, system configuration, user access, provider setup, and integration requirements.
- Coordinate data mapping, cleansing, migration, testing, and validation against source systems and approved reports.
- Document discrepancies, corrective actions, testing results, approvals, and unresolved risks.
- Coordinate training, confirm hospital readiness, provide support during go live, and track issues through resolution.
- Support third party laboratory, pharmacy, diagnostic, communication, marketing, loyalty, and reporting integrations.
- Coordinate integration setup, testing, validation, documentation, and issue resolution with vendors and internal teams.
- Validate converted data for completeness, accuracy, accessibility, and consistency with approved source records.
- Assist with clinical, operational, and financial reporting and investigate variances following system changes.
- Maintain clear validation records that support consistent execution and audit readiness.
- Partner with the Director of PIMS to evaluate hospital workflows and identify opportunities to improve efficiency through technology.
- Ensure configurations support scheduling, medical records, estimates, invoicing, treatment plans, pharmacy, inventory, diagnostics, provider setup, client communications, and reporting.
- Help standardize workflows, item setup, inventory processes, pricing structures, and chargemaster practices where applicable.
- Develop and maintain standard operating procedures, job aids, workflows, training resources, and implementation records.
- Train hospital leaders and team members and translate technical concepts into clear, practical instructions.
- Collaborate with hospital leadership, veterinary teams, Information Technology, vendors, and corporate departments.
- Communicate progress, decisions, risks, and outstanding items while keeping assigned work on schedule.
- Serve as a liaison between hospital users and technical teams and take ownership through resolution.
Skills, Knowledge & Expertise
Travel Requirements
- ·Ability to travel up to 80 percent of the time for hospital implementations, training, workflow assessments, go live support, and stabilization activities.
- Travel may include overnight stays and may vary based on project schedules and hospital needs.
- Previous veterinary field experience and a strong understanding of veterinary hospital workflows.
- Experience using and supporting a veterinary Practice Information Management System.
- Experience implementing, administering, configuring, or optimizing technology in a veterinary environment.
- Strong troubleshooting, problem solving, organization, communication, and project coordination skills.
- Ability to manage multiple priorities, learn technology quickly, work independently, and take ownership.
- Ability to collaborate effectively with hospital teams, leadership, vendors, and technical partners.
- Ability to meet the travel requirements of the position.
- Experience implementing or converting veterinary hospitals to a new PIMS in a multi site organization.
- Experience with Vetspire, Cornerstone, Avimark, Impromed, ezyVet, Pulse, or similar veterinary software.
- Experience with data migration, mapping, cleansing, integration setup, testing, validation, or conversion auditing.
- Experience creating standard operating procedures, training materials, reporting processes, and standardized workflows.
- Experience with veterinary inventory, item setup, chargemaster maintenance, or pricing structures.
- Previous experience as a veterinary technician, practice manager, veterinary trainer, PIMS administrator, or similar role is a plus.
Job Benefits
Here’s what you can expect at AVG:
- Competitive salary
- Flexible work schedules to support work-life balance
- Comprehensive group insurance including medical, dental, and vision
- Paid Family Leave and Paid Parental Leave (including maternity & paternity)
- Paid Time Off
- One Life Balance Day for added flexibility
- Pet Discounts to keep your furry family members covered
- Retirement Savings Plan with employer match to help build your future
- Employee Assistance Program (EAP) for mental health and wellbeing support
- Career development resources may include:
- Learning and development programs
- Tuition reimbursement
- A vibrant, inclusive culture
At AVG, you’re more than an employee, you are part of a community that values your whole self. We’re here to help you grow, thrive, and feel supported every step of the way.
If you’re passionate about payroll, thrive in a collaborative environment, and are ready to make a difference - we’d love to hear from you.
About
Relationships are at the heart of everything we do. At AVG, this phrase is our North Star for empowering our 200+ hospitals across America, including General Practices and the first-of-its-kind industry disruptor, UrgentVet. Our relationship-based approach guides our victories, sweetens our celebrations, fuels our Core Values, and shapes our interactions with intention and compassion.We believe this sets us apart from everyone across virtually every industry — not our fast growth and countless wins, but our culture and the values that inspire it. Here, our people don’t just work; they thrive, grow, and lead with a passion that's anything but ordinary. And they aren’t just our colleagues; they are our mentors, cheerleaders, and friends. The best part? There’s room for you at AVG, too.
Skills Required
- Previous veterinary field experience and strong understanding of veterinary hospital workflows
- Experience using and supporting a veterinary Practice Information Management System
- Experience implementing, administering, configuring, or optimizing technology in a veterinary environment
- Strong troubleshooting, problem-solving, organization, communication, and project coordination skills
- Ability to manage multiple priorities, learn technology quickly, work independently, and take ownership
- Ability to collaborate effectively with hospital teams, leadership, vendors, and technical partners
- Ability to travel up to 80 percent of the time, including overnight stays
- Experience implementing or converting veterinary hospitals to a new PIMS in a multi-site organization
- Experience with Vetspire, Cornerstone, Avimark, Impromed, ezyVet, Pulse, or similar veterinary software
- Experience with data migration, mapping, cleansing, integration setup, testing, validation, or conversion auditing
- Experience creating standard operating procedures, training materials, reporting processes, and standardized workflows
- Experience with veterinary inventory, item setup, chargemaster maintenance, or pricing structures
- Previous experience as a veterinary technician, practice manager, veterinary trainer, PIMS administrator, or similar role
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
American Veterinary Group provides a viable exit strategy by helping veterinarians realize their goal of selling their animal hospitals. Our goal is to be a flexible partner for veterinary business owners at all stages, from younger veterinarians wanting to invest in a practice, to more experienced veterinarians preparing for retirement. Also, unlike other operators, we believe that there are opportunities in partnering with hospitals of varying sizes and models and we’re confident that our team can help bring your practice to the next level. With our continually expanding family of hospitals, we’re always seeking like-minded individuals to join our team as Lead Veterinarians, Practice Managers, Associate Veterinarians, Technicians, Receptionists, and Kennel Team. If you would like additional information about partnering with the American Veterinary Group team, seeking a career in our hospitals, or simply learning more about us and the process of valuing your practice, there are several ways to contact us. (877) 292-0524 [email protected]
