PIM & Catalogue Project Manager

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

YOUR MISSION

Own the end-to-end strategy to detect, prioritize, and resolve assortment data quality issues across a catalogue of +10 million products, leveraging AI-powered tooling and automation to ensure that what millions of users see every day on Glovo is accurate, consistent, and complete, at speed and scale.

THE JOURNEY

You will be the operational and strategic backbone of our Assortment and Content Quality team, working at the intersection of data, operations, product, and intelligent automation. Specifically, you will:

Strategy & Prioritization

• Define the logic for prioritizing fixes across 10M products, balancing error severity, business impact (GMV, visibility), and market coverage
• Design the error classification framework: Title mismatches, Image mismatches, and Catalogue Override conflicts each have distinct root causes and resolution paths
• Transform one-off data script outputs into a recurring quality dashboard that tracks PIM health over time, not just point-in-time snapshots

Operational Process Design & Automation

• Build and document the end-to-end resolution workflow: defining which issues are resolved autonomously by AI/automation, which agents handle, which escalate, and which require Product or Data Hub intervention
• Identify and drive automation opportunities across repetitive, rule-based quality tasks, reducing manual effort while maintaining accuracy at scale
• Define SLAs, quality standards, and productivity metrics for the agents team

Cross-functional Collaboration

• Partner daily with Data Engineering to refine AI-driven error detection logic, reduce false positives in automated pipelines, and improve comparison scripts across +10M SKUs and +20 languages
• Influence Product and Data Hub teams to fix root causes systemically, not just patch symptoms manually, and drive roadmap prioritization with data-backed business cases
• Coordinate with Local Market Teams on language accuracy, regional catalogue standards, and market-specific quality requirements

Reporting & Visibility

• Own the quality reporting cadence for leadership, translating error volumes into business impact (e.g. "X% of wrong-image products are in the top 1,000 SKUs by GMV")
• Track resolution velocity, fix accuracy, and error recurrence rates over time
• Proactively identify systemic patterns and escalate for permanent resolution, working toward a clean, self-healing PIM environment

Must Haves

• 3–5 years of experience in operations, program/project management, or quality programs in a tech or e-commerce environment
• Strong analytical skills: able to read and interpret large-scale data outputs, build prioritization logic, and extract business insights, without necessarily writing code
• Proven track record designing operational processes and documentation (playbooks, SOPs, escalation workflows) for non-expert teams
• Experience influencing cross-functional stakeholders (Product, Data, Engineering, local teams) without direct authority
• Structured problem-solver: able to decompose ambiguous, large-scale problems into clear workstreams with measurable milestones
• Fluent in English (written and spoken);
• Background in Business, Operations, Information Systems, or similar fields is valued

Nice to Haves

• Familiarity with PIM systems, catalogue management, or e-commerce data quality
• Experience coordinating operational agent teams
• Exposure to data tools: SQL basics, BI dashboards (Looker, Tableau, BigQuery)
• Background in marketplace, grocery, retail or multi-vertical platform environments
• Experience with project management tools (Jira, Notion, Asana) at team scale
• Experience with Salesforce

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

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