Job Summary
Coordinates and facilitates business functions in support of physician services and referral development department to include: processing patient referrals accurately and efficiently through data entry and with established productivitiy guidelines and tools; gerneration of reports, communication and follow up with physican office staff and patients, problem resolution and service recovery.
Responsibilities
- Review all incoming referrals and schedule appointments for various practices and specialities
- Communicates referral information and confirmation with patients and referring physican/office staff.
- Maintains strong working relationships with internal and external customers by providing service assistance and open communication.
- Review and submit all medical records related to referral appointments as requested by physicans.
- Completes assigned goals.
Specifications
Experience
Minimum Required
- Two years of office experience.
Preferred/Desired
- Preferably within the healthcare industry.
Education
Minimum Required
- Knowledge of medical terminology Medical Assistant experience/training 1-year college
Preferred/Desired
- Referral Processing Medical Billing experience Associates Degree
Training
Minimum Required
- Excellent interpersonal skills with the ability to effectively communicate, both verbally anbd written, with patients, physicans and office staff to provide optimal levels of patient care. Skill and proficiency in applying the highly technical principles, concepts and techniques which are central to daily office coordination/administration.
Preferred/Desired
Special Skills
Minimum Required
- Computer literate.
Preferred/Desired
Licensure
Minimum Required
Preferred/Desired
Skills Required
- Two years of office experience
- Knowledge of medical terminology
- Medical Assistant experience or training
- One year of college
- Excellent interpersonal and verbal/written communication skills with patients and physicians
- Proficiency in office coordination/administration principles and techniques
- Computer literacy
- Healthcare industry experience
- Referral processing and medical billing experience
- Associate degree
What We Do
Baptist Memorial Health Care is one of the country’s largest not-for-profit health care systems and the largest provider of Medicaid in the region. Baptist offers a full continuum of care to communities throughout the Mid-South and consistently ranks among the top integrated health care networks in the country. The health care system comprises 24 affiliate hospitals in West Tennessee, Mississippi and East Arkansas; more than 5,400 affiliated physicians; Baptist Medical Group, a multispecialty physician group with more than 900 providers; home, hospice and psychiatric care; minor medical centers and clinics; a network of surgery, rehabilitation and other outpatient centers; and an education system highlighted by Baptist Health Sciences University (formerly Baptist College of Health Sciences). Baptist employs more than 21,000 people, and in fiscal year 2022 contributed more than $455 million in community benefit and uncompensated care to the communities it serves. For more information, please visit www.baptistonline.org or follow us on Facebook or Instagram.
