Responsibilities:
Manages Patient Account Representatives, including Registration, Communications Representatives, Managed Care, Referrals, Reception, Medical Records, and Check Out Areas to maintain high level of customer service daily.
Initiates all Human Resources actions for direct reports.
Develops and implements policies and procedures for assigned areas.
Exercises discretion and independent judgement in the management of clerical processes and workflows.
Utilizes rapid cycle quality improvement techniques to address and correct operational performance issues.
Manages all Patient Access/Scheduling/Demographics/Medical Records/Telephone Encounter related functions within the electronic health system. Ensures integrity of system data and staff performance related to clerical documentation processes.
Monitors performance of assigned areas as it pertains to achievement of Service Excellence standards, utilizing assessment tools such as patient satisfaction survey results to evaluate and correct issues.
Qualifications:
Ten years’ applicable work experience accepted in lieu of educational requirement.
3 years’ applicable work experience, supervisor or management experience preferred.
Extensive Communications skills both verbal and written.
Problem solving and organizational skills.
Conflict negotiation skills
Clerical skills with emphasis in resource management
Ability to insure the confidentiality of issues.
Strong computer skills including skills in all Microsoft Office applications, with expert Excel skills.
Experience working with electronic health records.
Requirements:
Degrees:
Bachelors Degree
Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.
About the Team If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.Skills Required
- Bachelor's degree
- Three years of applicable work experience
- Supervisor or management experience
- Extensive verbal and written communication skills
- Problem-solving and organizational skills
- Conflict negotiation skills
- Clerical skills with emphasis in resource management
- Ability to maintain confidentiality
- Strong computer skills, including Microsoft Office applications and expert Excel skills
- Experience working with electronic health records
- Ten years of applicable work experience may substitute for the educational requirement
What We Do
McLeod Health is a locally owned, not-for-profit healthcare system founded over a century ago, dedicated to improving the health and well-being of people in South Carolina and eastern North Carolina.
