Summary:
Cobalt AI uses automation to elevate physical safety and security in the workplace. Our Cobalt Monitoring Intelligence platform combines AI-powered technology with trained human specialists to provide 24/7, human-verified monitoring of surveillance cameras, alarms, access control systems, and autonomous security robots across enterprise locations.
As a Physical Security Specialist, you'll be the human intelligence behind our technology—monitoring live security events, assessing incidents, communicating with clients, and making real-time decisions that help protect Fortune 500 companies and other organizations. This role is ideal for dependable, observant individuals who thrive in fast-paced environments and enjoy combining technology with exceptional customer service.
Note: This is an onsite operations role and is not an engineering position.
Available Shift: Midshift
4:00PM - 12:30AM MT
Responsibilities:
Remote Site Monitoring
- Monitor live patrols performed by autonomous indoor security robots
- Oversee alarms, door activity, and camera feeds tied to access control systems
- Track system performance and escalate operational issues when needed
Event Response & Escalation
- Review and tag security events (audio, video, ACS) using internal tools
- Assess incidents and follow clear escalation protocols based on site-specific guidelines
- Communicate with clients via robot, phone, or text as needed
Customer-Facing Support
- Act as the first line of contact for clients during live events or interventions
- Maintain a calm, professional presence in fast-paced situations
- Log detailed reports and communicate with Engineering or Support when needed
Qualifications:
Excellent communication and critical thinking skills
Calm, focused decision-making under pressure
A reliable, team-first attitude
Experience with security, dispatch, monitoring, or customer service is a plus
High attention to detail and comfort using on-screen tools and procedures
Benefits:
- Health/vision/dental
- Life insurance
- 401k
- Vacation/sick leave
Salary: $16.50 an hour (with overnight stipend)
Cobalt AI is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Skills Required
- Onsite work (Provo, UT)
- Excellent communication and critical thinking skills
- Calm, focused decision-making under pressure
- Reliable, team-first attitude
- High attention to detail and comfort using on-screen tools and procedures
- Experience with security, dispatch, monitoring, or customer service
What We Do
Based in San Francisco CA, Cobalt AI was founded in 2016 on a mission to drive behavioral change to increase physical security in organizations to improve the ability to detect more, respond faster, and save money. Our innovative solutions are not only geared towards enhancing operational efficiency but are also designed to be cost-efficient. By leveraging artificial intelligence and robotic automation, we streamline processes and optimize resource utilization, ultimately delivering maximum value at minimum cost. This approach enables us to swiftly process and analyze data, pushing insights back to our customers rapidly and enabling them to take immediate, cost-efficient action based on real-time information. By applying artificial intelligence and robotic automation to handle mundane, important tasks, we enable our customers to focus on what matters most.
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