PHS Billing Analyst II

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

This role supports the company’s largest and most complex national and large‑market clients, serving as a dedicated billing consultant for accounts with 2,000 or more covered lives. Individuals on this team manage a defined block of business and act as the primary billing point of contact throughout the full policy lifecycle, from implementation through termination. The work is highly visible and collaborative, requiring close partnership with Sales, Finance, Implementation, and leadership. This is a fast‑paced, detail‑driven role that combines billing expertise, account management, analytics, and customer service. The position is especially busy during Q1 and Open Enrollment, when accuracy, responsiveness, and adaptability are critical.

Key Responsibilities

• Manage a portfolio of 20–25 large client accounts, providing end‑to‑end billing support across the life of each policy

• Serve as the primary billing contact for assigned clients through direct communication (no shared inbox or call queue)

• Handle all billing functions, including invoicing, payment reconciliation, deductions, research, and discrepancy resolution

• Conduct ongoing and event‑driven audits, including Open Enrollment audits, to ensure billing accuracy and compliance

• Partner with internal teams and clients through meetings, reporting, and analytics to resolve issues and meet client expectations

Skills and Background You’ll Need

Education: High School Diploma required. Bachelor’s degree preferred.

Experience: At least 3 years of accounting or complex finance experience.

• 5 years of customer service or account management experience.

• Intermediate proficiency with Microsoft Excel, Word, Outlook and OneNote.

• Extensive understanding of the cross‑departmental implications of contract and billing issues.

• Strong customer-facing presentation skills and oral/written communication skills.

• Prior experience with voluntary benefits is preferred.

• Salesforce experience is preferred.

Key Behaviors of a Successful Candidate

• Driving Success: Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks.                

• Adaptability: Sees possibilities in changing circumstances, accepts and understands change and alters behavior as necessary.                                           

• Costumer Focus: Understands and anticipates both internal and external customer needs and develops customer-inspired solutions that exceed expectations.  

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.