Phone Support Associate (PH)

What you'll do

• Handle inbound and outbound voice communication and coordination related the Coins customer’s account and transactions
• Serve as the voice of the customer and ensure that each customer query and issue has an outcome and appropriate actions are taken.
• Maintain a culture of high quality support and proactively suggest points for improvement in existing SOPs together with the team
• Stay updated on best practices, propose strategies and proactively take initiatives forward
• Perform inbound and outbound calls to customers for any marketing related concern.
• Provide phone support with all documentation needed on their applications.
• Perform other related duties and tasks as may be required from time-to-time

What we expect from you

• Passionate about building lasting customer relationships and optimizing processes
• Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent
• Strong verbal and written communication skills in both English and Filipino.
• Experienced in handling customer inquiries via multiple channels (i.e. phone support, emails and chat)
• Amenable to work in a shifting schedule - morning, afternoon and graveyard shifts
• Strong analytical skills and knowledgeable in Google Suite programs
• Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
• Thinks fast under pressure and solves problems on the go without being overwhelmed
• Trustworthy and able to protect confidential information with discretion
• Meticulous, detail-oriented, and able to work quickly without supervision
• Discreet and upholds customer privacy and confidential information
• Has a track record for getting things done - drive, ownership, and execution is at the core of our culture