Job Title: Phone Representative
Location: 335 N River Street Suite 200, Batavia IL, 60510
Job Type: Full-Time, In-Office Only (No Remote)
Reports To: Office Manager / HR Department
Position Summary:
We are seeking a professional, articulate, and dependable Phone Receptionist to serve as the first point of contact for all incoming and outgoing calls to our office. The ideal candidate will possess a clear speaking voice, strong interpersonal skills, and demonstrate proficiency in Microsoft Office tools. This is an in-office only position—remote work is not permitted.
Key Responsibilities:
- Contact customers via phone, email and forward company training materials and training events
- Track and confirm customers receipt of information and or attendance
- Professional and comfortable with speaking on the phone.
Work Environment & Schedule:
Standard business hours, 8:00 AM – 5:00 PM
Office-based position; must be physically present at the assigned location
Business casual dress code
Benefits (if applicable):
PTO Accrual Policy, and option to select benefits we offer.
Apply:
Please submit your resume and a brief cover letter to [email protected]. Candidates selected for interviews will be contacted directly.
Skills Required
- Professional and comfortable speaking on the phone
- Clear speaking voice and articulate communication
- Strong interpersonal skills
- Dependability
- Proficiency with Microsoft Office tools
- Ability to work full-time in the office during standard business hours
What We Do
Controlled F.O.R.C.E. provides tactical training and security services to law-enforcement departments, military branches, homeland-security organizations, and commercial clients. Its work includes customized training, instructor development, curriculum development, and security services designed around clients’ people, processes, and property. The company also developed the M.A.C.H. 5.0 control system and offers training for first responders, military personnel, security teams, and civilians. Its mission is to improve the safety of those protecting the nation.
