- Role: Voice Phone Auditor, A2 Level
- Location: Noida, Hybrid
- Shift Timing: US Shifts 5:00 PM to 2:00 AM IST
- Education - Graduate in any stream.
- Communication Skills:Speech X B2-8 or above, and good reading comprehension skills.
- Experience: Minimum 2 year of experience in a voice process supporting US customers
- Key Responsibilities: Contacting insureds to collect financial and business information required for premium audits and preparing the corresponding audit reports
- Pre-screening for Ops round : Check basic arithmetic skills, including percentage calculations to assess analytical ability
- Average Handling Time (AHT): Approximately 45 minutes per transaction
- CTC Range: INR 4 LPA to INR 6 LPA
- Immediate Joiner
- Candidate Location - Candidates must be based in Delhi NCR only
Premium Audit Auditor - Key Responsibilities
A Voice Premium Auditor is responsible for conducting premium audits through phone-based interactions with insureds to collect and verify payroll, exposure, and business details for accurate premium calculation.
Conduct Voice-Based Audits
- Contact insureds via phone to collect required audit information
- Explain audit requirements, timelines, and document needs clearly
- Handle inbound and outbound audit-related calls professionally
- Verify payroll and exposure details using supporting documents (e.g., Form 941)
- Identify discrepancies and ensure correct classification and exposure reporting
- Communicate audit requirements and resolve queries professionally
- Prepare clear audit summaries and documentation
- Follow up for missing information and ensure timely closure of audits
- Maintain accuracy, compliance, and quality standards
- Education - Graduate in any stream.
- Communication Skills:Speech X B2-8 or above, and good reading comprehension skills
Skills Required
- Graduate in any stream
- Minimum 2 years of experience in a voice process supporting US customers
- Speech X B2-8 or above
- Good reading comprehension skills
- Basic arithmetic skills, including percentage calculations
- Immediate joiner
- Based in Delhi NCR
EXL Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EXL and has not been reviewed or approved by EXL.
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Healthcare Strength — Medical plan options include HSA, HRA, and PPO choices, with additional health-related programs such as disability coverage and an employee assistance program. Feedback suggests these options provide meaningful flexibility and coverage breadth for many roles.
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Leave & Time Off Breadth — Up to 20 days of paid time off, plus federal holidays and paid sick and safe time, are highlighted. Feedback suggests this leave structure is a notable benefit alongside core compensation.
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Retirement Support — A traditional and Roth 401(k) with up to a 3% company match and full vesting after one year is described. Feedback suggests this match and vesting timeline help bolster long-term savings.
EXL Insights
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
