Phone Business Manager - North Zone

What you would be expected to do

1. Strategy and Management

• Translate the national B2C PayGo Phone strategy into a clear East Zone execution plan, setting regional and area-level targets for revenue, phones per selling agent, and market penetration.
• Manage, mentor, and manage the East Zone phone team; including Area Phone Business Managers, to deliver on zonal goals and performance KPIs.
• Drive agent recruitment, engagement, and retention across the zone to grow and maintain a high-performing base of phone-selling agents in all five regions

• Implement programs to increase the percentage of Sun King agents in the zone diligently selling PayGo phones and to deepen phones sold per selling agent.
• Through Area Phone Business Managers, drive recruitment, onboarding, and activation of PayGo Phone sales agents, ensuring capable field coverage across all 42 areas of the zone.
• Build strong relationships with top-performing agents and agent groups across the zone to foster commitment, gather field intelligence, and drive productivity.

• Own the end-to-end sales cycle, from agent recruitment to customer acquisition and repayment collections.
• Implement and monitor a rigorous system for tracking customer repayments. 
• Develop and enforce effective follow-up procedures (e.g., via SMS, call centers, field agents) to minimize arrears and defaults.
• Work closely with the Finance and Credit Risk teams to evaluate repayment data, identify risk patterns, and implement strategies to improve collection rates.
• Ensure the team provides excellent customer service to resolve issues that may affect repayments.

• Deliver the profitability of the East Zone phone channel through disciplined cost management, adherence to pricing strategy, and tight inventory control at zonal and area level.
• Use data-oriented insights to identify zonal trends, risks, and opportunities; translating them into actionable regional and area plans.
• Coordinate inventory forecasting, stock allocation, and last-mile logistics to ensure product availability across all agent touchpoints in the zone.
• Ensure compliance with brand standards, sales processes, credit quality requirements (including PAR30 discipline), and financial controls across the zone's agent network.

You might be a strong candidate if you

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Minimum of 6+ years of sales experience, with at least 3 years in a regional sales management role. 
• Proven, hands-on experience in managing Pay-As-You-Go (PAYG; phones strongly preferred; solar an advantage), microfinance, or consumer goods sold on credit/installment plans.
• Deep comprehension of collections processes and credit management in a low-income customer segment.
• Have strong territorial sales experience across the East; Edo, Delta, and the South East/South South states. 
• Excellent evaluation skills with proficiency in using data to drive resolution (Excel, CRM tools).
• Demonstrated success in building and managing a dispersed field sales team, ability to influence, coach and get things done through others.
• Are skilled in planning, organising, prioritising, and seeing the big picture; build internal and external relationships well. 
• Open minded to learning, with keen focus on operational excellence, cost consciousness, and strong business acumen.
• Ability to travel extensively (up to 70%) within the country.

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

About
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.