The Role
The Pharmacy Support Specialist will assist the Customer Service and Pharmacy team with inbound concerns, administrative tasks for prior authorization, and support clinical team reviews and calls, while managing additional projects.
Summary Generated by Built In
Description
This role is full-time, in office This individual will support the Customer Service, prior authorizations, and other needs of the TruCard Product and Pharmacy team.
- Resolve and log all inbound member or client concerns
- Complete administrative tasks related to prior authorizations and appeals
- Support clinical team in prior authorization case reviews
- Support clinical team with outbound member and provider calls
- Perform additional projects and tasks as needed
Requirements
Qualifications and skills:
- Competitive candidates will have a minimum of 2 years experience in PBM operations, including medical necessity or prior authorization case reviews
- Candidates without PBM experience will be considered if they have leadership experience, e.g. team lead or trainer, or experience with special projects, e.g. inventory management
- Fast learner and interested in potential growth opportunities as the product roles expand
- Excellent verbal and written communication skills a must
- Pharmacy technician experience preferred
- PBM experience preferred
- A track record of fostering collaboration, resolving conflicts, and managing projects is preferred.
- Excellent technical skills in Google Work products (Docs, Drive, Slides) and Microsoft (Word, PPT, Excel)
Company Standard Requirements:
- Ability to work well with others in a collaborative environment
- Ability to get things done with resources you don’t control
- Willingness to admit you don’t know and ask for help
- Exhibit constant curiosity and a drive to problem solve
- Exhibit desire to learn and grow on a continuous basis
Skills Required
- Minimum of 2 years experience in PBM operations
- Leadership experience or involvement in special projects
- Excellent verbal and written communication skills
- Pharmacy technician experience
- Excellent technical skills in Google Work products and Microsoft Office
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The Company
What We Do
TruDataRx is a healthcare analytics company that helps self-funded employers optimize their pharmacy benefits by using comparative effectiveness research to improve clinical efficacy and reduce drug spending.
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