AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
The Customer Support Specialist will bridge the service gap needed to provide service support to PACE clients and their participants in facilities along with the network pharmacies servicing them.
Responsibilities
Provides enrollment support for new PACE enrollees.
Communicates pharmacy benefit information to network pharmacies contracted with facilities where CareKinesis PACE participants reside.
Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
Provides help desk support to network pharmacies.
Education PACE staff regarding CareKinesis and network pharmacy processes for facility participants.
Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
Coordinates and sets up couriers to ensure timely medication delivery.
Makes outgoing calls to ensure the participants have received their delivery.
Embody AnewHealth’s Core Values in all communications and interactions.
Other duties as assigned.
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
HS diploma required.
Experience
Minimum of 2 years customer service experience preferably in a healthcare setting.
Skills & Abilities
Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner.
Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.
Must have a strong patient centered focus.
Excellent communication skills, especially via phone.
Excellent interpersonal and relationship building skills.
Understanding of clinical terms and impacts.
Able to multi-task and handle multiple priorities without sacrificing quality.
Detail oriented and organized.
Reliable.
Efficient.
Schedule: 2PM-10:30PM ET Wednesday-Friday, 9AM-5:30PM ET Saturday-Sunday
This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Rotating weekend schedule required approximately up to four times a year or as needed along with a rotating holiday schedule.
Travel: Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.
This is a remote position.
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.
Skills Required
- High school diploma
- At least 2 years of customer service experience
- Customer service experience in a healthcare setting
- Effective written, verbal, and interpersonal communication skills
- Proficiency with Microsoft Office Suite and other software systems
- Strong telephone communication skills
- Patient-centered approach
- Understanding of clinical terminology and its impacts
- Ability to multitask and manage multiple priorities
- Detail-oriented and organized
- Reliable and efficient
What We Do
A Cleveland-based pharmacy focused on improving medication adherence for patients with chronic conditions and on multiple medications
