The Role
Supports pharmacy-related cases by coordinating with pharmacies, processing pending approved medications, updating payer billing information, and maintaining records in Microsoft Dynamics 365. The role prioritizes escalations, meets productivity and quality metrics, follows healthcare regulations and company procedures, protects confidential information, and provides professional customer service while coordinating multiple tasks.
Summary Generated by Built In
CADENCE RX
Not just another PBM Founded in early 2019, Cadence Rx launched an industry-leading peer-to-peer prescription platform created to elevate our clients’ experience within the workers’ compensation market. These goals are achieved through agile responsiveness, advanced technology, and true transparency. Cadence Rx, Inc. is a privately held business based in Tampa, Florida. We are a nationally recognized woman-owned business exclusively serving the national workers’ compensation market. Cadence Rx is an agile and entrepreneurial enterprise led by a dedicated team of industry professionals who share extensive workers’ compensation knowledge, pharmacy expertise, and experience in offering a high-touch customer service model.
Cadence RX is looking for Pharmacy Support Representatives to join our diverse teams to make innovation possible.
Position Summary:
A Pharmacy Support Representative assists with resolving business related cases by taking the necessary workflow steps. Responsibilities include making outreaches to the pharmacy to complete tasks such as, provide billing information, process pending medications, and update pharmacy information.
Roles and Responsibilities:
Not just another PBM Founded in early 2019, Cadence Rx launched an industry-leading peer-to-peer prescription platform created to elevate our clients’ experience within the workers’ compensation market. These goals are achieved through agile responsiveness, advanced technology, and true transparency. Cadence Rx, Inc. is a privately held business based in Tampa, Florida. We are a nationally recognized woman-owned business exclusively serving the national workers’ compensation market. Cadence Rx is an agile and entrepreneurial enterprise led by a dedicated team of industry professionals who share extensive workers’ compensation knowledge, pharmacy expertise, and experience in offering a high-touch customer service model.
Cadence RX is looking for Pharmacy Support Representatives to join our diverse teams to make innovation possible.
Position Summary:
A Pharmacy Support Representative assists with resolving business related cases by taking the necessary workflow steps. Responsibilities include making outreaches to the pharmacy to complete tasks such as, provide billing information, process pending medications, and update pharmacy information.
Roles and Responsibilities:
- Work in designated queues to complete business-related tasks.
- Handle call back cases to coordinate with pharmacy to process pending approved medications.
- Identify and prioritize cases that need immediate action and / or escalation.
- Assist pharmacies with updating payers’ billing information.
- Document and update records in Microsoft Dynamics 365.
- Consistently meet required metrics while maintaining quality standards.
- Adhere to all company policies and procedures, and local, state and federal laws and regulations.
- Other duties as assigned.
- College graduate of any 4-year course, allied health course is an advantage.
- Minimum 2 years of customer service experience in any field required.
- Experience in US Healthcare and Workers’ Compensation is an advantage.
- Prior knowledge of US pharmacy procedures, medical terminology, and the use of common medications preferred.
- Knowledge of HIPAA principles and standards is an advantage.
- Proficiency in Microsoft suite of products specifically Word, Excel and Outlook preferred.
- Exposure to Microsoft Dynamics 365 is an advantage.
- Must have excellent organizational, communication and customer service skills.
- Keen attention to detail.
- Excellent follow-through abilities and ability to coordinate several items simultaneously.
- Exercise considerable discretion, maintain confidentiality and practice independent judgment.
- Work as a team player in conjunction with all areas of the organization.
- Practice professional phone etiquette.
- Demonstrates initiative to proactively solve issues with minimal supervision.
- Typing speed of > 45 words per minute preferred.
- Willing to work any assigned shift during a work week in Makati City
Skills Required
- College graduate of any four-year course; an allied health course is advantageous
- At least two years of customer service experience in any field
- Excellent organizational, communication, and customer service skills
- Strong attention to detail
- Excellent follow-through and ability to coordinate multiple items simultaneously
- Ability to exercise discretion, maintain confidentiality, and practice independent judgment
- Ability to work as a team player across the organization
- Professional phone etiquette
- Initiative to proactively solve issues with minimal supervision
- Willingness to work any assigned shift during the work week in Makati City
- Experience in U.S. healthcare and workers' compensation
- Knowledge of U.S. pharmacy procedures, medical terminology, and common medications
- Knowledge of HIPAA principles and standards
- Proficiency in Microsoft Word, Excel, and Outlook
- Exposure to Microsoft Dynamics 365
- Typing speed above 45 words per minute
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Genfinity Philippines, Inc. is a consulting firm focused on enabling excellence in the Philippines' allied health workforce and assisting companies in capitalizing on opportunities within the Philippine BPM support industry.
