What Individualized Care contributes to Cardinal Health
Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research, and patient care to internal business units and external customers.
The primary purpose of this position is the application to medication assistance programs on behalf of patients utilizing eRecovery software to drive cost containment within a health system account. The goal is to access free medications directly from pharmaceutical manufacturers’ Patient Assistance Programs via the application process for needy indigent or low-income persons.
This is an onsite position with NYC Health + Hospital - Lincoln.
Shift time is 8:00 AM-5:00 PM Eastern Time
Responsibilities:
- Recover drugs that are administered or dispensed to indigent patients without third-party prescription coverage
- Build relationships with and act as liaison to physicians, patients, and pharmaceutical companies regarding program systems and processes
- Answer questions regarding the Cardinal Health policies and procedures related to the reimbursement program
- Routinely visit key contacts within the health system to ensure a high level of service and assist in program participation
- Maintain daily contact with patients, nurses, physicians, social services, pharmacy personnel, drug sales reps and pharmaceutical companies
- Discuss medication options with physician and patient based on accessibility and availability (outpatient environment)
- Answer pharmacy’s questions regarding day-to-day operational issues, product/vendor information
- Manage and process applications to pharmaceutical manufacturers’ Patient Assistance Programs for recovery of drugs administered/dispensed to indigent patients without third-party coverage
- Educate physicians, patients, and drug companies on the program mission, guidelines, requirements, and appropriate referral
- Extensive patient education/counseling to determine eligibility for assistance
- Identify and resolve rejected applications, including accessing comparable drug regimen
- Refer patients who do not qualify for programs to other outside assistance. I.e. local charities
- Manage drug recovery application process
- Monitor and track the value of drugs recovered for billing and reporting processes
- Maintain security and confidentiality of patient information
Qualifications
- 2-4 years experience preferred
- Strong communication skills
- Strong Microsoft Office skills
- Able to work independently and solve problems on behalf of Cardinal and the customer
- Must be able to prioritize work to maximize job effectiveness
- Excellent interpersonal skills
- Strong ability to work under pressure and meet deadlines
- Must be detail-oriented with strong follow-up skills
- Strong telephone presence/etiquette
- Better than average layman’s knowledge of various medications, medication classes, medical ailments, and standard treatments, preferred
- Knowledge of hospital and clinic operations, preferred
- Experience working in a high volume, dynamic (changing) environment, preferred
- Experience working with the public in a healthcare environment, preferred
- Experience with low-income/special needs public is preferred
- Experience with social programs and/or charitable organizations, preferred
- May require vendor credentialing
What is expected of you and others at this level
- Applies basic concepts, principles, and technical capabilities to perform routine tasks
- Works on projects of limited scope and complexity
- Follows established procedures to resolve readily identifiable technical problems
- Works under direct supervision and receives detailed instructions
- Develops competence by performing structured work assignments
Pay rate: $33.60 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental, and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before payday with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 8/10/2026*if interested in opportunity, please submit application as soon as possible.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here
Skills Required
- 2-4 years experience
- Strong communication skills
- Strong Microsoft Office skills
- Able to work independently and solve problems
- Must be able to prioritize work to maximize effectiveness
- Excellent interpersonal skills
- Strong ability to work under pressure and meet deadlines
- Must be detail-oriented with strong follow-up skills
- Strong telephone presence/etiquette
- Better than average layman's knowledge of medications, classes, and treatments
- Knowledge of hospital and clinic operations
- Experience working in a high volume, dynamic environment
- Experience working with the public in a healthcare environment
- Experience with low-income/special needs populations
- Experience with social programs and/or charitable organizations
- May require vendor credentialing
- Maintain security and confidentiality of patient information
Cardinal Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cardinal Health and has not been reviewed or approved by Cardinal Health.
-
Leave & Time Off Breadth — Paid time off is frequently described as generous, including examples like multiple weeks of vacation, additional sick days, and in some roles even “unlimited” or untracked time off. Parental leave, paid holidays, and volunteer time further broaden the overall leave offering.
-
Healthcare Strength — Medical, dental, and vision coverage is positioned as comprehensive, with added supports such as preventive care, telehealth/clinic access, mental health resources, and EAP counseling. Wellness programs and incentives (e.g., premium discounts tied to checkups or healthy lifestyle actions) add to the perceived breadth of healthcare-related support.
-
Retirement Support — A 401(k) with company match, along with programs like stock purchase/equity participation and charitable matching, contribute to a stronger total rewards picture beyond base pay. Additional financial supports such as disability coverage and early wage access also enhance the overall package.
Cardinal Health Insights
What We Do
Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years in business, operations in more than 35 countries and approximately 44,000 employees globally, Cardinal Health is essential to care. We are navigating the complexities of healthcare and providing scaled solutions to help our customers thrive in a changing world. We strive to be a trusted healthcare partner by driving growth in evolving areas of healthcare, while building upon our distribution, products, and solutions to meet customer needs.
