About this role
The Pharmacy Sales Support SME a highly skilled and strategic Sales Support Subject Matter Expert (SME) to lead and support the development of competitive, high-quality responses to Pharmacy Benefit Management (PBM) Requests for Proposals (RFPs). This role is critical in enabling our sales and proposal teams to win new business and retain existing clients by providing deep expertise in PBM operations, clinical programs, pricing strategies, and regulatory requirements.
What you’ll do
- RFP Strategy & Execution: Lead the end-to-end support for PBM RFPs, including intake, response development, coordination with internal stakeholders, and final submission.
- Subject Matter Expertise: Serve as a go-to expert on PBM services including formulary management, clinical programs, rebate strategies, specialty pharmacy, and regulatory compliance.
- Sales Enablement: Partner with sales executives to craft compelling, customized proposals that align with client needs and market trends.
- Cross-Functional Collaboration: Work closely with teams across Clinical, Underwriting, Legal, Operations, and IT to gather accurate and timely information for RFP responses.
- Content Development & Management: Maintain and enhance a library of standard RFP responses, ensuring content is current, compliant, and aligned with strategic messaging.
- Competitive Intelligence: Monitor industry trends and competitor positioning to inform proposal strategy and differentiate offerings.
- Process Improvement: Identify and implement improvements in RFP response workflows, tools, and templates to increase efficiency and quality.
What we’re looking for
- The candidate must have at least 7 years of experience supporting PBM, digital health or healthcare sales RFP processes
- Bachelor’s degree in Pharmacy, Business, Healthcare Administration, or related field; advanced degree preferred.
- 7+ years of experience in PBM, healthcare sales support, or proposal development.
- Deep understanding of PBM operations, clinical programs, and pharmacy networks.
- Proven success supporting complex RFPs in a fast-paced environment.
- Exceptional writing, editing, and communication skills.
- Strong project management and organizational abilities.
Who we are
Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn.
At Transcarent, our values guide everything we do:
- People First: We prioritize our Members, clients, and each other in every decision
- Care: Every decision starts with improving health and care for our Members
- Resilience: We push boundaries and take the uncharted path to change an industry
- Results: We take ownership, solve with speed, and deliver for our people and each other
- Humble and Human: We lead with humility, bring fun to tough moments, and go further together
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 13 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
Top Skills
What We Do
Transcarent is a health and care experience company that makes it easy to get the high-quality, affordable health and care that everyone and their families deserve – where and when they want it, on their terms. Transcarent puts health consumers back in charge by directly connecting them with an integrated ecosystem of high-value providers and health solutions, providing transparent information, and offering trusted guidance – in as little as 60 seconds, 24/7/365, from the palm of their hand, often at no cost to Members and at a lower cost to their employer. Transcarent takes accountability for results – offering at-risk pricing models and transparent impact reporting to align incentives towards measurably better experience, better health, and lower costs.
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