Pharmacy Program Manager

The Pharmacy Program Manager contributes to the design, refinement, and execution of pharmacist-facing features and clinical programs within MedMe's platform. This role works closely with Product, Customer Success, and cross-functional teams to translate real-world pharmacy practice, regulatory requirements, and policy considerations into scalable software workflows.

The Pharmacy Program Manager supports the full lifecycle of clinical features and programs from early discovery and scoping through pilot deployments, launch, and iteration, applying clinical judgment, regulatory awareness, and systems-level thinking. The role is execution-focused, with an emphasis on usability, safety, and alignment with how pharmacies operate day to day. Increasingly, the role also helps MedMe make better use of the clinical data captured on the platform, turning it into recommendations and opportunities that improve patient care and grow pharmacy services.

At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we've facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.

• Collaborate with the Product team to design, refine, and iterate pharmacist-facing workflows, services, and platform features grounded in real-world pharmacy practice

• Contribute to product scoping discussions by applying clinical judgment and assessing feasibility, usability, and alignment with jurisdictional regulations

• Participate in structured feedback loops including UAT, internal reviews, pilot deployments, and post-launch evaluation cycles

• Interpret clinical guidelines, pharmacist scope of practice, and relevant policy or regulatory changes to identify required product behavior

• Translate jurisdiction-specific requirements into structured workflows, product logic, configuration decisions, and documentation expectations

• Design end-to-end clinical workflows that consider the patient's full care journey, not just a single appointment

• Clinically validate services and workflows against the requirements of each jurisdiction and protocol

• Support the planning and execution of clinical feature or service pilots, documenting real-world implementation constraints and operational edge cases

• Assist with internal enablement by supporting onboarding of new or updated clinical services and workflows

• Support data standardization across clinical services so the information captured is consistent and usable for value-based contracts, payer and specialty programs, and internal analysis

• Define the clinical opportunities and recommendations that platform tools can surface to pharmacists, such as care gaps identified from patient encounters

• Design clinical documentation to capture the information those recommendations depend on

• Help to create a library of clinical recommendations: the criteria behind each one, which patients it applies to, how often, and how it varies by jurisdiction and service model, with regular clinical review

• Proactively analyze clinical data to identify new service opportunities for pharmacies and bring evidence-based recommendations to Product

• Licensed pharmacist in good standing with a Canadian provincial regulatory authority, with 3+ years of practice experience, ideally in community pharmacy

• Hands-on experience delivering expanded-scope services such as minor ailment assessment and prescribing, vaccinations, medication reviews, or chronic disease management

• Working knowledge of how pharmacist scope of practice and regulations vary across jurisdictions, and the habit of staying current as they change

• Ability to take a clinical guideline or regulatory change and turn it into specific, buildable requirements: what the workflow does, what gets documented, and where the edge cases are

• Systems thinking: you consider how a service fits into the patient's full care journey and into how a pharmacy runs day to day

• A high bar for clinical safety and accuracy, paired with a practical sense of what works in a busy pharmacy

• Comfort with data: you can work through service data in spreadsheets or BI tools, spot patterns, and back a recommendation with evidence

• Clear written and verbal communication; you can explain clinical reasoning to engineers and product trade-offs to pharmacists

• Ownership and follow-through in a scaling company where priorities shift and not everything is defined yet

• Bonus points: experience in health tech or pharmacy software (product, implementation, or clinical informatics); practice experience in more than one province or in the US; exposure to value-based care, payer, or specialty programs; experience with clinical decision support or care gap tools; SQL or similar data skills

• 30 days: Up to speed on the platform, our clinical services, and the requirements in each jurisdiction we serve. Working relationships in place with Product, Customer Success, and the clinical team, and shadowing active scoping, UAT, and pilot work.

• 60 days: Contributing clinical input to scoping and UAT on live product work. At least one service or workflow clinically validated end to end, with jurisdictional requirements and edge cases documented for the team.

• 90 days: The go-to clinical reviewer for a defined set of services or features, from scoping through launch. Supporting at least one pilot and feeding real-world constraints back to Product. First clinical data standards and an initial set of clinical recommendations drafted for review.

• Long-term: A clinically reviewed library of recommendations that pharmacists see on the platform, consistent data capture across services that supports value-based contracts and payer programs, and a regular cadence of evidence-based service opportunities brought to Product.

MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate's journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities. This role will follow the below Interview Process:

1. Initial screening conversation with our People and Culture team

2. Intro interview with the hiring manager

3. Technical interview with the team

4. Additional cross-functional interview as required (depending on the role)

5. References and offer

At MedMe, we use AI to help us organize and manage applications, so our team can spend their time where it matters most. Every CV is personally reviewed by a human being; AI helps us stay organized, not make decisions. We believe AI should make great people more effective, not replace the thinking and judgment that great hiring requires.

• Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs

• Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP)

• Professional Development: We support your growth with a yearly budget dedicated to learning opportunities

• Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office

• Office Closure for Holidays: Enjoy 1 week of company-wide office closure during the holidays

• Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding

This is a hybrid position, based at our office located at the intersection of Adelaide and Spadina in Toronto, with in-person work required 2-3 days per week, aligned to operational needs. Occasional travel is expected for customer meetings, partner discussions, and industry events. Remote candidates may be considered on an exceptional basis based on experience.

MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We're looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.

MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

If you’d like more context on MedMe, our growth, and the team you’d be joining, here are a few highlights:

• TIME – World’s Top HealthTech Companies (2026): MedMe was named to TIME’s list of the World’s Top HealthTech Companies, developed with Statista, which recognizes 500 health tech companies globally. 🔗 Link

• Globe and Mail – Canada’s Top Growing Companies (2025 & 2026): MedMe has been recognized on The Globe and Mail’s list of Canada’s Top Growing Companies two years running, based on audited three-year revenue growth. 🔗 2026 | 🔗 2025

• Forbes 30 Under 30: Our co-founders were named to Forbes 30 Under 30 for their work building MedMe. 🔗 Read more

• C100 Growth Cohort (2025): MedMe is part of the 2025 C100 Growth Cohort, a selective community of Canada’s top scaling companies. 🔗 Link

The salary range for this role is CAD $90,000.00 - $115,000.00 annually. Compensation is determined based on experience, skills, and alignment to the role's scope. We're happy to discuss the full details of our compensation package with candidates who progress through our interview process.