Pharmacy Manager

The Pharmacy Manager (PM) functions as the Pharmacist-In-Charge (PIC) overseeing the pharmacy operations including the health center medication management, policies and programs to ensure that patients receive quality, timely, pharmacy services in accordance with Gracelight Community Health (Gracelight) mission and values. 

The PM ensures compliance with all applicable laws, regulations and policies, including those pertaining to 340B Drug Discount Program and California Board of Pharmacy licensure. The PM, in addition to performing all the duties of a staff pharmacist, is responsible for the administration and management of the Pharmacy Department at their assigned location. This includes coordinating with other departments of Gracelight to provide patients with a Patient Centered Medical Home (PCMH). The PM directs and supervises pharmacy staff, including hiring, counseling and terminating; works with Finance department to prepare and monitor the Pharmacy Department budget; manages the pharmacy inventory within the approved formulary; educates/trains the pharmacy/provider staff regarding issues relevant to pharmacy services and operations; and leads the pharmacy operations through instilling confidence, knowledge, and professionalism, while helping others achieve their best.

Essential Duties:

1. Supports and implements the organization’s vision, mission and values.
2. Performs all job functions in a professional and courteous manner including all methods of internal and external communications.
3. Supervises personnel to include screening, interviewing, hiring, disciplining and terminating. Guides, directs, disciplines, coaches and motivates staff regarding work performance, problem solving, and decision making to ensure staff meet work standards. Conducts all aspects of supervision in a professional, consistent, and objective manner.
4. Performs job duties independently and with good judgment.
5. Fosters and promotes a culture of service excellence and accountability.
6. Responsible for all aspects of their assigned pharmacy’s operations, including workflow processes, personnel management and training, pharmacy purchasing and security.
7. Supervises, trains, counsels and disciplines pharmacy personnel.  
8. Develops priorities, assigns work and established schedules to ensure efficient operations and staffing at the assigned pharmacy.
9. Manages and oversees medication and supply ordering, inventory management, dispensing, storage, and record keeping systems, in compliance with California Pharmacy laws and regulations for the assigned pharmacy and health center(s).
10. Ensures accurate billing of medications dispensed to insured patients, according to Pharmacy Benefit Manager (PBM) contracts and 340B Drug Discount program.
11. Performs regulatory audits.
12. Directs quality assurance activities related to the assigned pharmacy including tracking patient safety issues and recommending processes to improve systems and patient care. 
13. Completes probationary and annual performance reviews on or before the due date(s) 
14. Troubleshoots problems when they arise, exercising good judgment in discovering, recommending, and implementing solutions.
15. Assists in developing the annual departmental budget in collaboration with Gracelight’s Finance Department and monitors it throughout the year.
16. Ensures regulatory compliance with State and Federal agencies related to pharmacies including, but not limited to the following:
    • CA Board of Pharmacy
    • Drug Enforcement Administration
    • 340B Drug Pricing Program
17. Monitors for compliance with all Gracelight Community Health’s policies and procedures.
18. Communication:
19. Effectively communicates with customers/patients while maintaining privacy of health and drug information.
20. Communicates professionally and effectively with colleagues at all levels in the organization.
21. Participates in Gracelight’s committees as relevant to pharmacy services.
22. Consistently and timely communicates organizational issues affecting the Pharmacy Department.
23. Establishes/maintains contacts and relationships with outside organizations and vendors, as necessary.
24. Uses discretion and judgment in handling sensitive or confidential information.  Answers all employee and client inquiries in a timely and courteous manner.
25. Complies with organizational policies and procedures.
26. Performs all other duties as assigned.

• Bachelor of Science degree in pharmacy or Doctor of Pharmacy degree from an accredited college of pharmacy.
• Active CA Registered Pharmacist License.
• Minimum of 3 years of previous retail pharmacy/community clinic pharmacy experience.
• Experience with drafting policies and procedures.
• Working knowledge of Spanish language.
• Prior experience with Patient Centered Medical Home model of care delivery.
• Experience with PioneerRx Pharmacy software and automated dispensing systems.
• Knowledge of the 340B Drug Pricing Program