Dragonfly Health - A great place to land
Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.
Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.
We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.
The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.
Whatever it takes. Wherever it takes us. What we offer- Competitive Pay
- Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
- Growth Opportunity and Career Advancement
- Agile and Adaptable team culture
- Innovative and revolutionary technology solutions
- A higher calling to provide quality patient care
See how Dragonfly Health is transforming the world of hospice and post-acute care.
What you will do- Responds promptly and professionally to customer inquiries, working to resolve issues efficiently while supporting broader customer service goals
- Collaborates with team members on a variety of projects and assignments, contributing ideas, sharing workload, and supporting team-based problem solving.
- Upholds organizational policies and regulatory requirements, consistently demonstrating ethical conduct and adherence to compliance standards.
- Accurately manages patient records by entering new admissions, updating demographic or status changes, processing refills, transferring patients, and completing required documentation.
- Produces high quality work by maintaining accuracy, attention to detail, and thoroughness across all assigned tasks.
- Delivers exceptional service to hospice partners, ensuring their needs are met with professionalism, empathy, and clear communication.
- Completes all required Skill-Based Learnings to stay current on processes, systems, and professional development expectations.
- Manages a high volume of inbound calls efficiently, providing timely assistance and maintaining a calm, customer focused approach.
- Assists callers with service-related concerns such as package tracking and service failure reporting, including completion of CS report forms.
- Supports local pharmacies by assisting with claims adjudication and contributing to fulfillment operations at designated sites when needed.
- Other duties as assigned.
- May assist with projects related to pharmacy and clinical practice & professional development.
- High school diploma or equivalent
- Must be enrolled in a school of pharmacy
- Must be registered per the board of pharmacy for state residing in.
- Pharmacy experience required
- Demonstrated passion for improving patient experiences and healthcare outcomes
- Demonstrates strong attention to detail and maintains a high level of accuracy across all tasks
- Consistently adheres to all applicable privacy, security, and safety policies, ensuring compliance in daily workflow
- Exhibits strong interpersonal skills and communicates effectively in verbal and written formats.
- Shows drive, dedication, and a proactive approach to completing responsibilities.
- Works collaboratively as a contributing and supportive team member.
- Demonstrates self‑motivation.
- Maintains strong organizational skills and effectively manages multiple priorities in a dynamic environment.
- Applies strong problem‑solving abilities and reliably follows through on assigned tasks until completion.
- Upholds exceptional personal and professional ethics aligned with company standards.
- Learns new systems quickly and adapts well to ongoing changes in the practice environment
- Possesses solid Windows-based computer skills and working knowledge of Microsoft applications.
Let's soar together Qualifications Skills Preferred Clear and effective communication Some Knowledge Education Required High School or better. Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent
- Enrolled in a school of pharmacy
- Registered per the board of pharmacy for state of residence
- Pharmacy experience
- Strong attention to detail and accuracy
- Adherence to privacy, security, and safety policies
- Strong interpersonal and written/verbal communication skills
- Self-motivation and ability to manage multiple priorities
- Windows-based computer skills and working knowledge of Microsoft applications
What We Do
Dragonfly Health is the leading care-at-home data, technology, and service platform and the industry’s first scale DME and pharmacy solution. We are furthering the quality of hospice and post-acute care and increasing operational efficiencies by using advanced, predictive technology to manage DME and pharmacy together. We are transforming the industry by streamlining overall workflows, reporting and data for better quality, service and care for everyone we serve.
