Pharmaceutical Technologist

1. Pharmacy Operations & Regulatory Compliance

• Operate the pharmacy professionally and efficiently in accordance with approved SOPs, regulatory requirements, and quality standards.
  
• Verify the quality, quantity, expiry dates, and integrity of all pharmaceutical products received.
  
• Ensure all pharmacy licenses, statutory records, and operational documentation are accurate, complete, and up to date, including:
  • DDA (Dangerous Drugs Act) registers
    
  • Temperature and hygrometer monitoring records
    
  • Stock and dispensing records
    
  • Other statutory and internal pharmacy documentation.
    
• Ensure strict adherence to FEFO (First-Expiry-First-Out) principles during storage, dispensing, and billing.
  
• Maintain a clean, organized, and professional pharmacy environment.
  
• Comply with infection prevention and control standards and procedures.
  
• Maintain the organization's professional image by wearing approved branded attire, lab coats, and name tags.
  

• Maintain 100% accuracy of inventory records in the HMIS.
  
• Ensure all products dispensed and sold are accurately and completely billed through the HMIS.
  
• Monitor stock levels and ensure essential and fast-moving products are consistently available.
  
• Identify potential stock-outs and place supplemental orders in a timely manner.
  
• Monitor slow-moving, near-expiry, and expired stock and take appropriate action.
  
• Accurately capture and report missed sales through the designated channels for analysis and follow-up.
  
• Conduct regular stock reconciliations and promptly report discrepancies.
  

• Apply discounts only within approved company policies and authorization limits.
  
• Ensure all sales are accurately recorded and accounted for.
  
• Deposit cash collections promptly after each shift or in accordance with company policy.
  
• Reconcile sales reports against Paybill and other payment records at the end of every shift.
  
• Safeguard company cash, stock, equipment, and other pharmacy assets.
  
• Ensure transparency and accountability in all financial transactions.
  
• Report any cash, stock, or billing discrepancies promptly.
  

• Provide patients with clear, accurate, and understandable instructions on medication use in accordance with approved SOPs.
  
• Accurately dispense prescription medicines in accordance with valid physician orders and applicable regulatory requirements.
  
• Obtain and review relevant patient history through the HMIS before dispensing where required.
  
• Provide appropriate preventive healthcare information and medication counseling.
  
• Minimize patient waiting times while maintaining dispensing accuracy and safety.
  
• Interact with patients courteously, respectfully, and professionally.
  
• Respond promptly and appropriately to patient questions, concerns, and complaints.
  
• Maintain a professional appearance and wear the prescribed branded lab coat and name tag.
  

• Provide timely, accurate, and actionable weekly feedback to HQ on procurement, inventory, pricing, and operational matters.
  
• Report relevant market and operational insights, including:
  • Collaboration with clinical teams
    
  • Competitor activities and pricing
    
  • Seasonal changes in product demand
    
  • Product availability and supply challenges
    
  • Factors affecting clinical and commercial performance.
    
• Escalate operational, compliance, patient safety, stock, and financial issues promptly.
  
• Participate in initiatives aimed at improving pharmacy efficiency, patient experience, compliance, and commercial performance.
  
• Contribute ideas and recommendations for continuous improvement of pharmacy operations and service delivery.