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Job DescriptionCustomer Service (Voice) Consultants are responsible for appropriate call handling of incoming customer phone calls related to the travel program's websites and transactions. The basic job function is to provide excellent customer service, and assist customers concerns and inquiries.
Qualifications- Candidates must have excellent oral and written Japanese communication skills
- For Non-Natives: N1 JLPT Certification required
- English language is an added advantage
- Customer Service or Hospitality experience is preferred but not required
- Candidates must be living in Metro Manila or willing to relocate from other locations within the Philippines
- Call center experience in a travel program/account preferred
This is the official repository of applicants for Bilingual hiring in the Philippines.
Skills Required
- Excellent oral and written Japanese communication skills
- N1 JLPT Certification
- Call center experience in a travel program/account
- Customer Service or Hospitality experience
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
