Company Description
Sutherland is Great Place to Work Certified.
Job Description
Customer Service (Voice) Consultants are responsible for appropriate call handling of incoming customer phone calls related to the travel program's websites and transactions. The basic job function is to provide excellent customer service, and assist customers concerns and inquiries.
Qualifications
- Candidates must have excellent oral and written Japanese communication skills
- For Non-Natives: N1 JLPT Certification required
- English language is an added advantage
- Customer Service or Hospitality experience is preferred but not required
- Candidates must be living in Metro Manila or willing to relocate from other locations within the Philippines
- Call center experience in a travel program/account preferred
Additional Information
This is the official repository of applicants for Bilingual hiring in the Philippines.
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
